Director, Operations

About the role

The Impact & Prosperity Epicenter Director of Operations will be responsible for providing a high-quality experience for patrons of the Impact & Prosperity Epicenter, including student residents, professionals affiliated with the Center for Business, Health, & Prosperity and Sorensen Impact Institute, Café Epicenter, and those visiting the Forum informally or for events. The Director of Operations is also expected to ensure operational excellence, a well-maintained facility, and strong financial performance.

This position will oversee all operational areas of the Epicenter including the front desk, residential student experience, housekeeping, security, and maintenance, as well as other important functions such as marketing and sales, finances, and residential programming. The Director reports to the Epicenter Executive Committee and serves as a liaison to Housing and Dining Programs (HDP), Office of Residence Life (ORL), auxiliary services, and other campus partners. This position will work closely with ORL on the resident experience and Office of the Dean of Students to ensure all campus policies and emergency procedures are being followed, especially regarding student safety, care, and conduct.

Responsibilities focus on the development of an environment that supports the academic and social experience of student residents, the workplace environment for employees and professional guests, and an elevated experience for visitors and other stakeholders, all while ensuring resources within the building are efficiently managed. Strong preference will be given to candidates with demonstrated experience in high-quality higher education institutions, academic organizations, or comparable organization and hospitality settings. The Director of Operations must have excellent management and leadership capacity, problem-solving abilities, and skill at creating a positive workplace environment. They must be an effective communicator, self-motivated, able to take direction, be innovative while respecting leadership guidance and institutional policies, be accountable, and committed to the success of the Epicenter and its host organizations. This position is in-person on-site at the Impact & Prosperity Epicenter. On campus housing may be available to candidate as part of the hiring package.

Responsibilities

Operational Excellence Leadership and Team Development

• Oversee front desk hospitality manager fostering a culture of operational excellence and guest-centered service.
• Ensure team productivity and support professional growth by supervising recruitment, onboarding, and continuous training of staff.
• Conduct routine meetings with department leadership to ensure alignment with operational goals and high standards.

Facility Management and Coordination

• Manage day-to-day operations of the Epicenter, prioritizing resident, professional, and guest satisfaction in all aspects of property management.
• Act as a liaison with Housing and Dining Programs, Office of Residence Life, IT, Facilities and Maintenance, Auxiliary Services, and Security teams to ensure cohesive, efficient operations.
• Establish and uphold policies and procedures to maintain quality and consistency.

Sales and Occupancy Management

• In coordination with HDP, guide the housing application process, resident selection, facility tours, room assignments, and all coordination related to resident transitions and services.
• Serve as point of contact for residential inquiries regarding rooms and booking process.
• Provide outstanding sales and outreach to students, parents, staff, faculty, and guests.
• Lead outreach and recruitment including leading information sessions