Director Operations

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

About the Role

The Director of Operations oversees multiple specialties across Wake and Johnston counties, managing concurrent initiatives while ensuring alignment with UNC Health’s strategy and goals. This role leads the development, implementation, and management of programs that drive clinical and financial outcomes. The position also communicates key objectives to hospital leadership and requires prior outpatient clinic leadership experience.

Responsibilities

• Lead regular communication and collaboration amongst providers, managers, system stakeholders, and hospital leaders to achieve desired outcomes.
• Support teammates and providers by identifying resources and removing barriers in order to achieve organizational goals.
• Provide leadership as necessary to ensure positive results.
• Partner with system and entity stakeholders to develop budgets and manage resources to optimal utilization and performance.
• Actively participate in oversight of data reporting and analytics to ensure accuracy of information shared and to allow for ongoing monitoring and improvement of organizational performance.
• Work closely with Legal and Compliance to ensure system and entity policies are widely understood and upheld.
• Collaborate with Recruitment, hospital leadership, community partners, and physician leaders in order to recruit and retain needed providers.
• Hire, develop, train, and evaluate leaders in order to develop high-performing and diverse teams.
• Utilize KPI, dashboards, and other data specific to experience, finance, HR, and quality in order to lead performance improvement efforts.
• Participate in planning with Business Development, Clinical Onboarding, and hospital leadership to operationalize new practices, providers, and initiatives.
• Meet regularly with partners in clinical areas to coordinate roll out of quality initiatives, patient safety protocols, and clinical improvement pilots.

Requirements

• Bachelor's Degree in a related field.
• A minimum of five (5) years of experience in practice operations, finance, and/or clinical operations management.

Skills

• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to perform high-level statistical analysis and determine best sources and metrics for ongoing measurement to validate improvement.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Strong interpersonal skills with the ability to influence, direct, and coach diverse groups.

Pay

$59.51 - $85.54 per hour (Hiring Range). Pay offers are determined by experience and internal equity.

Schedule

• Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day
• Exempt From Overtime: Yes