Director, Operations

We need to output HTML fragment with sections: headings

for sections present. Must not repeat job title. Must not include Job ID etc. Must include only sections with real content. Must not include filler like "commensurate with experience". Must preserve all substantive info. We need to parse the job posting. Key sections: About the role? There's "Who We Are" and "Position Summary". Could treat as "About the role" maybe. But we need to use headings exactly as given: e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which headings to use based on content. We have content: Who We Are (company description). Position Summary (overview). Key Responsibilities (list). Requirements (Must-Have Qualifications, Preferred Experience). Benefits (list). No explicit Pay or Schedule info. So we should not create Pay or Schedule sections. We need to map content to headings: Could use "About the role" for Who We Are + Position Summary? Or separate sections: "About the role" and "Responsibilities". The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings. We need to decide which sections to include. We have: Who We Are (company overview) could go under "About the role". Position Summary also fits there. Responsibilities: Key Responsibilities. Requirements: Must-Have Qualifications (maybe under Requirements). Also Preferred Experience could be under Requirements or Qualifications. Since we have both Requirements and Qualifications headings available, we could split: Requirements for must-have, Qualifications for preferred? But the instruction says use those headings as examples; we can use them if we have content. We have both must-have and preferred. Could put must-have under "Requirements" and preferred under "Qualifications". Or combine under Requirements. Safer to follow examples: Use "Requirements" for must-have qualifications, and "Qualifications" for preferred experience. Also we have Skills: maybe technology expertise etc. Could put under Skills. But we must not create thin sections; better to have few substantive sections. Could combine Requirements and Qualifications into one section "Requirements". But we have both headings available; we could just use "Requirements" and include both must-have and preferred. That's fine. Skills: we have technology expertise (Excel, SQL, Orion, Black Diamond). Could be under Skills. Benefits: we have benefits list. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits. We must not include Pay or Schedule. Now we need to format content: Use

for prose,

• for lists. We need to preserve all substantive information, not invent or summarize away detail. Must not remove any substantive info. Must not include boilerplate like EEO etc. Must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is EEO statement; we must remove that. Also remove "Sound Income Group is an E-Verify employer." That's EEO boilerplate; remove. Also remove "Sound Income Group is an equal opportunity employer..." etc. Remove. Also remove "Our hiring decisions are based solely on merit..." etc. Remove. Also remove "Physical & Work Environment Requirements" maybe? That's a section but it's not in our headings list; but it's substantive? It describes ability to work at desk, lift 10 pounds, routine use of telephone and email. This is substantive but not fitting headings; we could incorporate into Requirements or Skills? It's about physical requirements. Could be part of Requirements. Since we have a Requirements section, we can include that as a bullet or prose. The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we need to include that info somewhere. We can add a bullet under Requirements (maybe as a separate bullet). Or we could create a separate section "Physical & Work Environment" but not in allowed headings; better to incorporate into Requirements. We must not repeat job title as heading. Not include Job ID etc. Now let's extract content. Who We Are paragraph: "Sound Income Strategies (SIS) is a Registered Investment Advisory (RIA) dedicated to helping independent financial advisors and their clients pursue long-term financial success through disciplined income-focused investment strategies. As part of the Sound Income Group family of companies, SIS provides investment management, portfolio solutions, operational support, and practice resources that empower advisors to better serve clients approaching or in retirement. We foster a collaborative, performance-driven culture rooted in integrity, accountability, innovation, and exceptional client service. If you're passionate about operational excellence and enjoy solving complex business challenges in the wealth management industry, we'd love to hear from you." Position Summary: "We’re seeking an experienced Director of Operations to lead operational strategy and execution for our Registered Investment Advisory (RIA) business. Reporting directly to the Chief Operating Officer, this highly visible leadership role serves as the COO's trusted operational partner while overseeing the Operations team. This role combines executive partnership, operational leadership, billing oversight, data analytics, and technology ownership to ensure our operations remain accurate, scalable, and advisor-focused. The Director of Operations will lead strategic initiatives, improve operational workflows, oversee critical business processes, and serve as the business-side subject matter expert for our RIA technology platforms. This is not an IT role. Rather, we're seeking a wealth management operations leader who understands how technology enables the business and can drive operational excellence through process improvement, data-driven decision-making, and platform optimization." Key Responsibilities bullet list: - Executive Operations Leadership - Serve as the primary operational partner and trusted advisor to the Chief Operating Officer on strategic initiatives, operational planning, and business growth. - Lead, coach, and develop the Operations Manager and Operations team, while fostering accountability and a high-performance culture. - Conduct regular one-on-one meetings, team meetings, coaching sessions, and performance discussions to support employee development. - Act as the senior escalation point for operational issues involving advisors, clients, custodians, and internal business partners. - Support advisor offices by educating teams on operational processes, service standards, and best practices. - Collaborate with executive leadership to improve operational efficiency, scalability, and advisor experience. - Operations, Billing & Operational Controls - Oversee daily operational activities, including account servicing, billing oversight, exception management, and issue resolution. - Serve as the operational owner of the firm's fee billing process, ensuring the accuracy and integrity of recurring monthly and ad hoc billing engagements. - Lead billing audits and review client-specific compensation reports prior to final processing. - Partner with the firm's billing processor to establish quality control procedures and maintain billing accuracy. - Develop and strengthen operational controls that reduce risk while improving consistency and efficiency. - Identify opportunities to automate manual workflows, improve operational processes, and create greater organizational leverage. - Partner with Compliance, Finance, Legal, Risk, and executive leadership to support audits, regulatory reviews, and operational initiatives. - RIA Technology & Business Optimization - Serve as the business Subject Matter Expert (SME) for Orion, Black Diamond, and internal front-office and back-office platforms. - Lead operational ownership of strategic technology initiatives, including future enterprise projects and additional business solutions. - Translate business requirements into scalable operational workflows, system enhancements, and process improvements. - Partner with internal technology teams and third-party vendors to optimize operational platforms and advisor support tools. - Evaluate new operational technologies that improve scalability, advisor experience, and business performance. - Data Analytics & Reporting - Analyze large operational datasets using advanced Microsoft Excel and SQL to identify trends, reconcile information, and support executive decision-making. - Develop operational reports, dashboards, and meaningful KPIs for executive leadership. - Ensure data integrity across operational systems while identifying opportunities for automation and improved reporting. - Utilize data-driven insights to improve operational performance, billing accuracy, and overall business efficiency. Requirements (Must-Have Qualifications): - Background And Experience - 8-10+ years of progressive experience leading business operations, operational excellence, or business process management within a complex, highly regulated environment. - Proven experience leading and developing cross-functional operations teams while driving accountability, performance, and continuous improvement. - Demonstrated success partnering with executive leadership to execute strategic initiatives and solve complex operational challenges. - Experience overseeing operational processes involving billing, financial controls, quality assurance, audit functions, or transaction-based operations. - Proven ability to analyze business processes, identify operational inefficiencies, and implement scalable solutions that improve accuracy and efficiency. - Experience leading enterprise projects, operational system implementations, or technology-driven process improvements. - Strong analytical mindset with exceptional problem-solving, organizational, and decision-making skills. - Excellent communication and relationship-building skills with the ability to influence stakeholders across all levels of an organization. - Bachelor's degree in Business, Finance, Accounting, Information Systems, Operations Management, or a related field preferred; equivalent professional experience will also be considered. Preferred Experience: - Experience within Wealth Management, Registered Investment Advisory (RIA), Financial Services, Banking, FinTech, Insurance, or another highly regulated industry. - Technology Expertise - Strong MS Excel and/or SQL skills to prepare, analyze, and properly present large data sets. - Hands-on experience with Orion, Black Diamond, or similar RIA portfolio management platforms preferred but not required - Experience supporting front-office and back-office operational systems and teams Physical & Work Environment Requirements: - Ability to work for extended periods at a desk using a computer. - Ability to lift 10 pounds if/when necessary. - Routine use of telephone and email. Benefits: - 100% employer-covered medical benefits and HRA account - Dental & vision plans - PTO + 10 NYSE company holidays per year - 401K with company match program - Free onsite parking - Company-provided laptop and required technology - Access to an on-site gym (free of charge) Now we need to output HTML fragment with sections. We'll use

  About the role

  then

  containing Who We Are and Position Summary combined maybe as two paragraphs. Better to separate:

  Who We Are...

  Position Summary...

  Then

  Responsibilities

  then
  with sub-items? The responsibilities have subheadings (Executive Operations Leadership etc). We could treat each as a
  • with nested
    for details. That's acceptable. Similarly for Requirements: we have Must-Have Qualifications and Preferred Experience and Physical & Work Environment. Could structure as
    with
    • for each major category, and nested
      for details. Skills: we could put technology expertise under Skills. But we already have technology expertise under Preferred Experience. Might be redundant. Perhaps we can put Skills section for technology expertise (Excel, SQL, Orion, Black Diamond). But we already have that under Preferred Experience. To avoid duplication, maybe we combine Preferred Experience and Skills into one section "Requirements" and not create separate Skills. However we have to preserve all info; we can keep them under Requirements. Thus sections: About the role, Responsibilities, Requirements, Benefits. We need to include Physical & Work Environment under Requirements. Now ensure we don't include any boilerplate like EEO etc. Now produce HTML. Let's craft.

      About the role

      Sound Income Strategies (SIS) is a Registered Investment Advisory (RIA) dedicated to helping independent financial advisors and their clients pursue long-term financial success through disciplined income-focused investment strategies. As part of the Sound Income Group family of companies, SIS provides investment management, portfolio solutions, operational support, and practice resources that empower advisors to better serve clients approaching or in retirement. We foster a collaborative, performance-driven culture rooted in integrity, accountability, innovation, and exceptional client service. If you're passionate about operational excellence and enjoy solving complex business challenges in the wealth management industry, we'd love to hear from you.

      We’re seeking an experienced