Director, Operations
About the role
Build your career while building NYC schools! The Information Technology Division manages the technology infrastructure which supports business operations: including personal computers, laptops, servers, printers, the internal network which connects them all, telephones, smartphones, and conference room equipment. By providing direct support to end users via the IT Service Desk, onsite office and jobsite support, and Training Classes IT supports application software (purchased such as Oracle, Primavera, Microsoft, and custom-written applications such as ORCMS, PTS, IEH, etc.). The Director of Operations reports to the Chief Information Officer and is responsible for planning and overseeing the day-to-day operational activities of the Information Technology Customer Service Center Unit. The ideal candidate is an experienced technology leader with strong cybersecurity, service desk, desktop support, robotic process automation (RPA), telecommunication and mobile device expertise, proven staff management and project oversight capabilities, and effective customer service and stakeholder communication skills.
Responsibilities
- Accountable to deliver core services within a division, through the management of people and/or processes and/or projects.