Director, Operations

Key Responsibilities

• Lead multi-site operations under a cohesive strategic vision.
• Develop long-range operational strategies supporting growth, scalability, and financial performance.
• Establish standardized frameworks, KPIs, and performance expectations.
• Represent operations in executive planning and corporate initiatives.
• Oversee daily manufacturing, assembly, and service operations to meet quality, throughput, and cost goals.
• Direct Purchasing strategy, supplier management, and cost management initiatives to ensure material availability and team performance.
• Manage Warehouse Operations and Receiving for accurate material flow and inventory integrity.
• Oversee Facility Maintenance and equipment reliability.
• Drive Value Stream Mapping and continuous improvement initiatives to eliminate waste and enhance throughput.
• Ensure accurate ERP/MRP Operational Transactions.
• Partner with IT to advance automation and IT Integrations.
• Lead supply chain planning, procurement, and inventory management.
• Optimize working capital through best-in-class inventory practices.
• Build strategic vendor partnerships to improve cost, quality, and reliability.
• Drive Value Stream Mapping and continuous improvement initiatives to eliminate waste and enhance throughput.
• Ensure accurate ERP/MRP Operational Transactions.
• Partner with IT to advance automation and IT Integrations.
• Lead and develop plant managers, supervisors, and operational teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Attract and retain top operational talent.
• Own operational P&L, budgeting, forecasting, and capital planning.
• Use KPIs to drive data-informed decisions and margin improvement.
• Identify opportunities for cost reduction and process optimization.
• Partner with finance on operational performance and planning.
• Collaborate with sales, engineering, and product development to support customer and product strategies.
• Partner with corporate teams on enterprise initiatives.
• Build strong relationships with key customers and stakeholders.

Performance Metrics

• Operational efficiency and cost reduction.
• On-time delivery and service turnaround.
• Quality, safety, and customer satisfaction.
• Achievement of financial and growth targets.
• Leadership effectiveness and team engagement.

Key Candidate Experience

• Experience in implementing advanced material handling systems.
• Strong understanding of warehousing, light assembly, and packaging operations.
• Strong logistics background – small package, LTL, and company-owned trucking.
• Strong leadership characteristics – builds strong partnerships across the business unit and within the enterprise.
• Lead by example, servant leadership mindset.
• Working knowledge of S&OP/SI&OP methodologies for forecasting and capacity planning.
• Desire to work in the details, 'get your hands dirty', proactively drive opportunities.
• Operational leadership experience within a mixed D2C/B2B environment is a plus.

Required Skills & Experience

• Strong executive presence with the ability to unify and motivate teams.
• Deep expertise in manufacturing, service operations, logistics, and supply chain.
• Proven P&L ownership and financial acumen.
• Proficiency in ERP/MRP systems and operational analytics.
• Exceptional communication, strategic thinking, and decision-making skills.
• Bachelor’s degree in business, Operations Management, Industrial Engineering, or related field; Master’s preferred.
• 10+ years of progressive operations leadership in manufacturing, distribution, or service environments preferred.
• Experience in automotive, powersports, or high-performance vehicle industries strongly preferred.
• Demonstrated success scaling multi-site operations.