Director, Operations

About the role

Controlled Contamination Services (Controlled) has been a national provider of facility solutions, technical and decontamination services since 1993. Our clients are in the Life Sciences, Technology, IT, Defense, and Aerospace industries. The Director of Operations is a leadership role that oversees cleaning operations and quality programs of specific accounts or group sites, ensuring the highest degree of service and integrity for sensitive environments.

Responsibilities

• Continually monitor cleanroom cleaning operations to ensure all activities are completed promptly and correctly.
• Responsible for staff development, including hiring, annual performance reviews, and professional development opportunities in areas such as cGMP training, technical skills, safety, and performance management.
• Plan, organize, and lead projects to improve efficiency, productivity, and best practices in business management.
• Establish project deliverables based on project goals, quality goals, and company priorities.
• Apply project management tools, processes, and principles to enable project success.
• Maintain project calendar, develop agendas, record minutes and action items, and facilitate meetings.
• Identify and resolve project issues, including deviations and corrective/preventative actions (variances).
• Follow Good Manufacturing Practices (GMP) and maintain a cGMP document program.
• Ensure minimum inventory levels of standard stock materials.
• Assist in the cross-training of other Controlled Contamination Services personnel.
• Represent the company at customer meetings alongside the sales manager and regional manager.
• Ensure accurate timekeeping and labor law compliance.
• Manage the region’s P&L and financial performance by reviewing financial statements, operating reports, budget variance reports, and other financial data to monitor attainment of financial goals.
• All other duties as defined by your supervisor.

Primary Results Accountable For

• Demonstrate excellent leadership and communication skills.
• Demonstrate excellent documentation skills and adhere to all GMP regulations.
• Demonstrate excellent conflict resolution skills and maintain confidentiality.
• Ability to stay calm and rational under pressure.
• Adhere to all policy and conduct standards and embrace the culture of Controlled.
• High level of attention to detail and excellent time management skills.
• Proficiency with cleaning chemical components and safety requirements.

Requirements

• Bachelor’s degree in business administration or related field.
• 5-7 years of experience in the janitorial, cleaning, or related field is preferred.
• 1-3 years of supervisory experience required.

Skills

• Communication Skills
• Customer Service Skills
• Initiative Skills
• Problem-Solving Skills

Physical Requirements

• Required to spend on-the-job time standing, walking, lifting/climbing, and driving between accounts.
• Talking, hearing, and using hands to finger, handle, or feel.
• Reaching with hands or arms.
• Lifting up to 30 pounds.

This position requires:

• Close vision (clear vision at 20 inches or less).
• Color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to bring an object into sharp focus).