Director, Operations

About the role

We're committed to bringing passion and customer focus to the business, providing senior leadership to drive the strategic vision for Aligned’s datacenters.

Responsibilities

• Provides senior leadership for Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety.
• Manages Campus operations of the 24x7 Datacenter environment.
• Identifies and implements critical metrics to manage and monitor performance, including capacity, availability, budget, and inventory.
• Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems.
• Ensures meeting established Service Level Agreements (SLAs) and high-quality work without impact to internal/external customers.
• Oversees requirements and delivery of services provided by Operations, Security, and Safety to maximize potential and provide exceptional client services.
• Supports level 5 commissioning, operations, and maintenance of all Datacenter mission-critical infrastructure to achieve 100% availability.
• Manages Datacenter facility expansion and consolidation.
• Manages, coaches, and develops the management team performing Datacenter operations.
• Leads vendor relationships to maintain day-to-day operations and strategic goals for Datacenter Operations SLAs and deliverables.
• Oversees all Datacenter vendor contracts, streamlining services and optimizing costs.
• Works with strategic supply chain vendors to implement lean management strategies, continuous innovation, and process improvement.
• Evaluates and mitigates risk on new and existing programs within datacenter program governance.
• Develops opportunities for cross-team effectiveness and removes organizational barriers for collaboration and service delivery.
• Drives Aligned’s Sustainability Strategy and improves the efficiency of Datacenter operations.
• Engages in improvement projects, driving them from conception to completion.
• Manages budgeting, forecasting, planning, deployment, incident and problem management, and change management.
• Maintains documentation and diagrams capturing all essential parameters of Datacenter operations.
• Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
• Creates and delivers presentations to leadership, company meetings, and conferences.
• Meets all customer service levels and power utilization efficiency commitments; participates in customer service reviews and ad-hoc meetings.
• Manages customer service orders and remote hand requests.
• Supervises local change management processes, including review and approval of Method of Procedures (MOPs) for maintenance and repair events.
• Ensures compliance with all safety procedures and use of personal protective equipment (PPE).
• Responds quickly to emergency situations (e.g., fire, evacuation, equipment failure) and customer concerns.
• Ensures inventory control programs and purchase of parts and supplies are maintained.
• Ensures compliance with applicable codes, requisitions, government agencies, and AE directives.
• Performs operational roles as necessary.

Requirements

• Bachelor’s degree preferred with 10 years’ experience, or a minimum of 12-15 years of related experience in lieu of a degree.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Strong project and time management skills; ability to develop operational standards, project tracking, and management documents.
• Ability to effectively respond to sensitive issues, complex inquiries, or complaints verbally or in writing.
• High-level presentation skills for groups of managers, clients, customers, and the public.
• High level of commitment to customer service, whether for co-workers or clients.
• In-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances for data/communications and MEP projects.
• Ability to estimate costs for client installations and other projects, including cost tracking.
• Knowledge of Purchase Order Requests process and invoice tracking.
• Develops appropriate RFP processes and operating/capital budgets.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form and work independently.
• Demonstrated ability to work well under pressure with a proactive approach to unusual occurrences.
• Strong organizational skills, attention to detail, and openness to new ideas and procedures.
• Proficiency in MS Office applications (Excel, Outlook, Word, PowerPoint).
• Occasional travel required for training and meetings.