Director, Operations (32039)

About the Role

The Director of Operations is a senior leadership role that sits at the intersection of executive strategy and field execution. This individual serves as a direct extension of the anesthesia leadership team — working closely with the VP of Operations and clinical leadership to translate organizational priorities into operational reality across all markets. The role is responsible for leading, developing, and holding accountable a team of Regional Operations Managers while personally driving the operationalization of key initiatives across the organization. The Director of Operations is a thinking partner to senior leadership, a decision-maker in the field, and the connective tissue between strategy and the people doing the work.

Reporting Structure

Reports to: VP of Operations

Direct reports: Regional Anesthesia Operations Managers

Works closely with: Clinical Leadership, Credentialing, Finance, HR, Contracting, and facility/market stakeholders

Responsibilities

• Operational Leadership & Initiative Execution
  • Partner directly with the VP of Operations and clinical leadership to develop, refine, and execute operational strategies across the organization
  • Translate high-level organizational initiatives into structured, market-ready operational plans with clear owners, timelines, and success metrics
  • Lead cross-functional implementation efforts — coordinating with credentialing, finance, HR, and contracting to ensure initiatives are operationalized cleanly and consistently across all markets
  • Identify operational gaps and inefficiencies across the organization and drive structured, scalable solutions that do not require VP-level involvement to sustain
  • Own the operational playbook: build, document, and continuously improve the standard processes that govern how markets operate, how providers are onboarded, and how performance is managed
• Operations Manager Leadership & Development
  • Lead a team of Regional Anesthesia Operations Managers, providing day-to-day direction, support, and accountability
  • Set clear performance expectations for each operations manager, conduct regular 1:1s and performance reviews, and develop individualized growth plans
  • Serve as the primary escalation point for operations managers facing market-level challenges that require senior judgment or cross-functional coordination
  • Build a high-performing, cohesive ops team by establishing shared standards, consistent workflows, and a culture of accountability and execution
  • Identify capability gaps on the operations team and address them through coaching, process improvement, or hiring
• Market Performance & Oversight
  • Maintain visibility into key performance metrics across all regional markets, including OR utilization, provider productivity, scheduling efficiency, credentialing timelines, and financial performance
  • Hold operations managers accountable to market-level performance targets and drive corrective action where needed
  • Conduct regular market reviews with operations managers, surfacing trends, risks, and opportunities to VP-level leadership
  • Support new market launches, contract transitions, and facility onboarding efforts by providing direct operational leadership during high-complexity periods
  • Ensure coverage continuity and operational stability across all markets, proactively identifying risks before they become crises
• Provider & Stakeholder Relations
  • Build and maintain strong relationships with facility administrators, OR directors, Medical Directors, and clinical leaders across markets
  • Serve as a senior operational point of contact for escalated provider relations issues, facility concerns, and contract-level disputes
  • Partner with clinical leadership to align operational execution with clinical priorities and provider experience goals
  • Support the credentialing and onboarding function by ensuring operations managers are driving provider activation timelines and that no provider is delayed by process failures
• Financial & Operational Accountability
  • Partner with finance and VP leadership on regional P&L performance, identifying cost drivers and opportunities to improve margin across markets
  • Oversee the operational inputs to financial performance: provider utilization, scheduling efficiency, coverage costs, and administrative overhead
  • Support the processing of merit increases, compensation adjustments, and pay structure changes by ensuring regional operations managers have the context and approvals needed to move efficiently
  • Develop and present regular operational performance reports to executive leadership, with clear analysis and recommended actions
• Cross-Functional Coordination
  • Serve as the operational lead in cross-functional workstreams involving credentialing, finance, HR, and contracting — ensuring that organizational initiatives are implemented with operational rigor
  • Translate decisions made at the leadership level into clear, actionable direction for the operations team — and translate field-level realities back to leadership so decisions are well-informed
  • Lead or co-lead key organizational projects, from system implementations to provider model transitions to market restructurings

Requirements

• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA strongly preferred
• Experience:
  • 7+ years of progressive operations experience in healthcare, with at least 3 years in a leadership role managing other operations professionals
  • Demonstrated track record of operationalizing strategic initiatives in a multi-site or multi-market environment
  • Experience managing distributed teams and holding people accountable to performance standards across geographies
  • Strong financial acumen; able to read and act on P&L data, understand cost drivers, and connect operational decisions to financial outcomes
  • Exceptional communication skills — equally effective presenting to executive leadership and coaching a frontline manager through a difficult market situation
• Preferred Experience:
  • Experience in anesthesia, physician practice management, or a national physician management company
  • Familiarity with provider credentialing workflows, payer enrollment, and 1099 contractor management
  • Experience working across large health system relationships (HCA, SAGA, SCA, USPI or similar)
  • Demonstrated experience building operational infrastructure from the ground up in a scaling organization

Core Competencies

• Executive presence with the credibility to operate as a peer to clinical and business leadership
• Strategic thinker who can also execute — comfortable moving between long-range planning and same-week problem-solving
• People leader who develops talent, builds team culture, and holds people accountable without micromanaging
• Structured communicator who brings clarity to complex situations and keeps leadership well-informed without over-escalating
• Ownership mentality — takes responsibility for outcomes, not just activities
• Builder’s mindset — energized by creating systems, processes, and team capability in an environment that is still maturing

Qualifications

• Education: Bachelor’s degree from an accredited university required. Equivalent combination of education/experience will also be considered.
• Experience: Minimum five (5) years experience in facility management preferred. Two (2) years of supervisory experience required.
• Knowledge:
  • Possess knowledge of organizational policies and procedures to manage operations.
  • Thorough understanding of fiscal management, human resource management, government regulations, and compliance requirements.
• Skills and Abilities:
  • Demonstrated excellence in organizational and time management skills.
  • Perform effective communications skills both verbal and written.
  • Proven ability to manage multiple priorities: delegating and achieving goals and objectives.
  • Develop and maintain relationships at all levels of the organization and can influence positive outcomes.
  • Adapt, innovate, and lead in a fast-paced environment where change is constant.
  • Capable of exercising a high degree of initiative, judgment, and discretion.
  • Proven ability to quickly identify, respond, and resolve patient/staff problems.
  • Be able to identify, analyze, and interpret complex data and provide resolutions to operational problems.
  • Demonstrate solid commitment to researching, evaluating, and recommending continuous quality improvement plans.
  • Possess calm demeanors to be able to lead and guide during emergency situations.
  • Proficient in Microsoft Office and appropriate practice management software.
• Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Work Environment: This job operates in professional office environments.
• Physical Requirements:
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.
  • The employee must occasionally lift or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.