Director, Operational Transformation

What is the Opportunity?

Execute approved operational transformation initiatives to drive efficiency, scalability, and innovation across RBC Bank. This role focuses exclusively on delivering tangible results through disciplined project implementation, leveraging process reengineering, technology enablement, and change adoption tactics.

What will you do?

• Lead end-to-end execution of transformation projects defined by senior leadership (e.g., VP, Operations Excellence).
• Implement automation initiatives and process improvements within established frameworks.
• Manage project timelines, budgets, and resource allocation to ensure on-time delivery.
• Execute process reengineering plans (developed by others) to eliminate inefficiencies.
• Oversee automation deployments and enforce governance for process documentation.
• Monitor continuous improvement activities post-implementation.
• Tactical Change Adoption
• Support employee training and resistance management for new processes/tools.
• Track post-implementation performance metrics to ensure adoption success.
• Operational Risk & Compliance
• Ensure executed initiatives adhere to regulatory requirements and risk mitigation protocols.
• Address compliance gaps during implementation phases.
• Performance Reporting
• Track and report KPIs (e.g., cost savings, efficiency gains) for assigned projects.
• Provide insights to leadership on execution challenges and lessons learned.

What do you need to succeed?

• Must-have:
• 10+ years in operations, process improvement, or transformation roles within financial services or a similarly regulated industry.
• Proven leadership in end-to-end transformation initiatives, including process reengineering, automation, and change management.
• Demonstrated success in driving cost reduction, efficiency gains, and client experience improvements through operational changes.
• Experience with Lean/Six Sigma, RPA, or digital transformation methodologies.
• Track record of collaborating with cross-functional teams (e.g., Technology, Compliance, Front-Line) to deliver results.
• BA or equivalent work experience. MBA preferred.
• Nice to have:
• Familiarity with RBC systems/processes (if applicable, though not mandatory for external candidates).
• Certifications in process excellence (e.g., Black Belt, Lean Practitioner) or change management (e.g., Prosci).
• Experience in agile methodologies or scrum frameworks.
• Graduate or post-graduate or professional designations ex. MBA, CA, CFA, PMP.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leverage your strengths to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.

Job Skills

• Adaptability
• Business Performance Management
• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

• Address: 8081 ARCO CORPORATE DRIVE, RALEIGH, United States of America
• Work hours/week: 40
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
• RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Our Employment Opportunities At RBC

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Our Total Rewards Program

• A world-class training program in financial services
• Flexible work/life balance options

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• Living Shared Values of Client First, Integrity, Collaboration, Respect and Excellence
• Winning together as One RBC
• Guided by policies and programs intended to foster a workplace based on respect, belonging and opportunity for all