Director, Onboarding and Employee Experience

Job Summary

The Director, Onboarding and Employee Experience serves as the District's strategic leader responsible for creating an exceptional employee experience from offer acceptance through successful integration into the School District of Philadelphia. The Director develops, implements, and continuously improves comprehensive onboarding, orientation, induction, customer service, hospitality, and employee engagement initiatives that foster organizational culture, accelerate employee success, improve retention, and strengthen workforce effectiveness. The incumbent serves as the District's ambassador for employee experience by ensuring every employee - from classroom teachers to executive leaders - receives consistent, high-quality support throughout key employment transitions.

Essential Functions

• Leads District-wide employee onboarding strategy.
• Designs differentiated onboarding pathways.
• Coordinates new employee orientation.
• Ensures compliance with employment requirements before start dates.
• Improves time-to-productivity.
• Develops customer service standards for the onboarding and employee experience.
• Creates employee service excellence expectations.
• Improves employee satisfaction.
• Leads hospitality initiatives.
• Builds an employee-centered culture.
• Develops programs which nurture the organizational culture and promote belonging.
• Increases employee engagement and fosters collaboration.
• Promotes organizational values.
• Supports leadership development initiatives.
• Provides structured support for new hires and employee transitions including internal promotions, transfers, interim appointments, and leadership transitions for school-based and central office employees.
• Collaborates with Recruitment, Talent Support Services for HRIS, Employee Relations, Professional Learning, Communications, Payroll, School Leaders, and Executive Leadership; maintains strategic partnerships to ensure a seamless employee experience.
• Monitors onboarding completion.
• Tracks employee engagement.
• Analyzes retention trends and conducts employee surveys.
• Develops executive dashboards.

Minimum Requirements

• Bachelor's degree from an accredited college or university in Human Resources, Organizational Development, or a related field, plus seven years of full-time, paid, professional, progressively responsible human resources, organizational development, employee experience, talent operations, or related leadership experience in a large school district, governmental agency, or corporation, at least three of which have been in an administrative or supervisory capacity. Master's degree preferred.
• OR Master's degree from an accredited college or university in Human Resources, Organizational Development, or a related field, plus five years of full-time, paid, professional, progressively responsible human resources, organizational development, employee experience, talent operations, or related leadership experience in a large school district, governmental agency, or corporation, at least three of which have been in an administrative or supervisory capacity.
• All work experience related to the position must be included on the resume.

Knowledge, Skills And Abilities

Demonstrated knowledge of:

• The principles of employee engagement.
• Organizational culture.
• Change management administration and best practices.
• Customer service principles.
• Adult learning principles and practices.
• Leadership development.
• Project management and project management tools.
• Facilitation approaches to engage adults in collaboration.
• The principles and practices of strategic planning.
• Supervisory methods and techniques.

Demonstrated ability to:

• Effectively set goals, hold individuals accountable, and supervise the work of others.
• Lead effective, collaborative team meetings.
• Exercise excellent attention to detail.
• Maintain records, analyze data, and use data to identify key levers for decisions.
• Exhibit discretion and tact when dealing with confidential and sensitive matters.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships.

Pay

$91,317 - $142,730

Schedule

Regular, full-time. Exempt (overtime status). Non-management employee status. Not represented by a union.

About The District

The School District of Philadelphia is committed to becoming the fastest improving District in the country and transforming the educational opportunities it offers to our city's more than 198,000 students. The District seeks leaders who have a passion for working with schools and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision.