Director, Omnichannel Excellence, Scientific Education and Evidence Communication

About the role

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you. The Director, Omnichannel Excellence, Scientific Education, Experience & Personalization serves as the strategic architect and subject matter expert responsible for advancing Medical Affairs omnichannel strategy and integration in pursuit of scientific education and exchange, ensuring omnichannel approaches enhance scientific exchange quality, stakeholder education and evidence communication. This role identifies unmet stakeholder needs and designs, champions, integrates, deploys, and measures innovative scientific education and engagement solutions that improve customer experience and educational outcomes. The Director develops a future-ready roadmap that aligns scientific strategy, field engagement, content, channels, analytics, technology, and emerging capabilities into coordinated, compliant, and personalized stakeholder experiences.

Responsibilities

• 10+ years of demonstrated experience in pharmaceutical, biotechnology, healthcare, Medical Affairs, or customer engagement roles.
• 5+ years of direct omnichannel strategy, customer experience, personalization, journey design, or engagement transformation experience.
• 5+ years of demonstrated Medical Affairs experience including scientific exchange, medical education, and HCP engagement.
• Demonstrated experience in both management consulting and/or pharmaceutical or biotechnology organizations.
• Identify unmet stakeholder needs and translate insights into omnichannel scientific education solutions.
• Design, champion, integrate, deploy, and measure customer-cent