Director of Workforce Transformation

About the role

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. As the Director of Workforce Transformation, you’ll be the human face of this competitive advantage and bring that playbook to life for our state customers.

Responsibilities

• Partner directly with state leaders and local workforce boards to perform deep-dive "process autopsies"; dissecting current workflows to keep what works and remove what doesn’t.
• Lead investigative sessions to hunt down bottlenecks and outdated relics, ultimately architecting a bigger, bolder vision for our customers to serve their community.
• Use your workforce experience and expertise to see the big picture while also understanding the nuances and tiny details of the business.
• Turn high-level workforce directives into clear technical process flows inside Career Edge.
• Guide workforce boards to move past just using a new tool and help them master it to change lives.

Requirements

• A dynamic career journey combining a strong academic foundation (Bachelor's or higher) with over 5 years of experience in workforce development.
• Your background spans workforce services at multiple levels—ideally across boards, regions, or states—giving you a ground-up understanding of service delivery.
• You have experience collaborating with state and local workforce boards, managing regional differences, and navigating complex, locally-specific requirements.
• You are fluent in both 'workforce' and 'technology,' possessing deep, 5+ years of specific knowledge in WIOA, TANF, SNAP, and other workforce-related contracts/programs.
• You are confident in challenging assumptions and translating technology capabilities into practical, jargon-free solutions that actually work for customers.
• You have the ability to manage multiple complex initiatives and adjust your altitude, seamlessly transitioning from discussions with state-level leaders to supporting frontline staff.
• You are a meticulous, critical thinker comfortable in the unscripted 'messy middle' of transformations, bringing strong opinions held lightly and the speed, research skills, and accuracy needed to excel under pressure.

Qualifications

• Confidentiality, sensitivity, and tact are paramount, paired with exceptional time-management, organization, verbal and written communication.

Skills

• Strong academic foundation (Bachelor's or higher).
• Over 5 years of experience in workforce development.
• Experience collaborating with state and local workforce boards.
• Fluency in both 'workforce' and 'technology.'
• Confidence in challenging assumptions and translating technology capabilities into practical solutions.
• Meticulous, critical thinking in the unscripted 'messy middle.'
• Exceptional time-management, organization, verbal and written communication.

Benefits

High trust, high accountability. Obsess about our customers and the people they serve. Focus on action over perfection, and iterate to get better every day.

Pay

TBD

Schedule

Substantial travel expected. Expect significant time on-site with state and local customers during active implementations.

Company Overview

Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies, Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation, Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program, Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider. As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.