Director of Workforce Automation and Technical Support (Austin)

About the Organization

Texas Workforce Commission connects people with careers across the state. Based in Austin on the north lawn of the Texas State Capitol with offices statewide, TWC is a Family Friendly Certified Workplace offering work‑life balance, competitive salaries, extensive training and development opportunities, and comprehensive benefits.

Location

1117 Trinity St., Austin, TX. Applicants must be Texas residents or willing to relocate to Texas.

TWC does not consider applications from individuals who require sponsorship for an employment visa now or in the future, including those on H‑1B, F‑1 (OPT/CPT), or H‑4 visas.

Responsibilities

• Lead a team of 25+ members supporting multiple automation systems.
• Oversee subject‑matter experts in the design and continued enhancement of several management information systems within the Workforce Development Division.
• Coordinate input from project stakeholders, including Local Workforce Development Boards and agency staff, on needs, business processes, and improvement recommendations.
• Guide strategic planning, documenting and communicating the agency’s integrated service delivery vision with automation tools.
• Identify and recommend maintenance and enhancements for TWC’s Workforce Development automation tools.
• Plan development and implementation of business and automation projects, ensuring adherence to sound development standards, quality, and timely acceptance.
• Develop, implement, and maintain performance‑accountability and quality‑assurance processes, best practices, and standards for the department.
• Make formal presentations on projects to stakeholders and executive agency leadership.
• Coordinate with TWC’s Information Technology Division and other divisions to prioritize and implement automation changes within established timelines.
• Ensure customer support tickets are responded to and resolved in a timely manner.
• Perform other related duties as assigned, including up to 5 % travel within Texas.

Requirements

• Five years of full‑time experience overseeing and directing an agency program or in strategic planning and policy development, with at least two years in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications.

Qualifications & Skills

• Best practices in data analytics, data integrity, reasonability testing, and quality assurance.
• Experience with relational databases and Structured Query Language (SQL).
• Proficiency with data‑analytic and visualization tools such as Power BI, Tableau, Advanced Excel, and SQL Server Management Studio.
• Familiarity with diverse system applications for managing job seeker and employer needs, including tracking client participation in agency‑supported programs.
• Microsoft Office 365 suite proficiency.
• Ability to manage relationships with external vendors to develop business requirements and modification requests.
• Experience creating administrative reports and conducting statistical, financial, and policy analysis.
• Skill in establishing priorities, standards, and measurement tools to monitor functions and ensure departmental goals are met on time.
• Strong coordination and evaluation of program activities, and implementation of process improvements.
• Excellent written and verbal communication; ability to prepare and deliver presentations, reports, and recommendations.
• Capacity to balance competing priorities, work in a fast‑paced cross‑functional environment, and communicate proactively with leadership, teams, and internal/external stakeholders.
• Problem‑solving ability, creative thinking, and development of innovative solutions.
• Experience supervising and motivating staff to achieve division goals.
• Awareness of emerging technologies, legislative changes, and their impact on the department.

Pay

Competitive salary: $8,551.42 – $8,978.99 per month.

Benefits

• Defined Retirement Benefit Plan.
• Optional 401(k) and 457 accounts.
• Medical insurance.
• Paid time off, including vacation, sick, and family‑care leave.
• Additional benefits for active employees (see ERS health benefits page).
• Family Friendly Certified Workplace environment.