DIRECTOR OF VILLAS

Tasks/Responsibilities

• Lead, mentor, and supervise the Rooms Division team, including Front Office Managers, Housekeeping Managers, and department staff.
• Set performance goals, conduct regular performance reviews, and create opportunities for staff development and training.
• Foster a positive and motivated work environment, focusing on employee engagement and retention.
• Ensure that all departments within the Rooms Division maintain high standards of guest service, creating memorable experiences for guests.
• Handle guest complaints, special requests, and concerns in a timely and efficient manner.
• Monitor guest satisfaction metrics (e.g., guest surveys, online reviews) and implement improvements where necessary.
• Oversee daily operations within the Rooms Division to ensure seamless service delivery.
• Collaborate with all hotel departments, including F&B, Events, and Spa, to ensure a cohesive service experience for guests.
• Review and optimize operational workflows, identifying opportunities for improved efficiency and cost-saving measures.
• Work with the Revenue Management team to develop pricing strategies and optimize room inventory to maximize occupancy and revenue.
• Monitor and control departmental budgets, ensuring costs are kept within limits while maintaining service quality.
• Analyze financial performance and recommend strategies to improve profitability, including adjusting staffing levels or service offerings.
• Ensure compliance with all operational and brand standards, health and safety regulations, and quality control guidelines.
• Inspect guest rooms regularly, public areas, and back-of-house facilities to ensure cleanliness, safety, and maintenance standards are met.
• Oversee the housekeeping and maintenance departments to ensure timely room turnovers and preventative maintenance.
• Act as the primary liaison between the Rooms Division and other hotel departments.
• Collaborate with the Sales and Marketing teams to ensure room rates and packages are aligned with overall business objectives.
• Provide regular updates to senior management on the performance of the Rooms Division, including guest satisfaction, financial metrics, and operational challenges.
• Identify trends, technologies, and best practices within the hospitality industry to enhance guest experiences and improve operational efficiencies.
• Introduce new initiatives, programs, or services to increase guest satisfaction and room revenue.
• Drive sustainability and eco-friendly practices within the Rooms Division.

Qualifications

Required:

• Bachelor's degree in Hotel Administration, Business Administration, or a related field.
• Minimum 10 years of progressive experience in hotel management, preferably in luxury resorts or similar properties.
• Proven track record in leading and managing a team of managers and staff.
• Strong understanding of hotel operations, including front office, housekeeping, and maintenance.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to handle sensitive and confidential information with discretion.
• Experience in budgeting, cost control, and financial management.
• Knowledge of health and safety regulations and compliance requirements.

Preferred:

• Master's degree in Hotel Administration, Business Administration, or a related field.
• Experience in sustainability and eco-friendly practices.
• Leadership experience in a multicultural environment.
• Experience in developing and implementing new initiatives and programs.