Director of Rooms | Luxury Resort
About the role
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Alila Ventana Big Sur is seeking an experienced, polished, and highly service-driven Director of Rooms to lead the resort’s Rooms Division at one of California’s most distinctive luxury properties. This position is responsible for the overall direction and performance of Front Office, Housekeeping, Guest Services, Bell, Concierge, and related rooms operations. The resort spans 160 acres along the Big Sur coast and features 54 secluded suites, with dining included in the stay and a highly curated luxury guest experience. The ideal candidate brings a strong background in luxury hospitality, a deep understanding of Forbes standards, and the ability to lead a high-performing team in a refined, high-touch resort environment. The role requires consistent attention to detail, strong colleague development skills, and the ability to uphold the resort’s personalized service culture at every guest touchpoint.
- 2026 Michelin Guide – Two Key Resort.
- 2026 Forbes – Four-Star Resort.
- 2026 Travel + Leisure – World’s Best Award, T+L 500.
- 2026 Food & Wine Global Tastemakers Award – Best Culinary Hotels.
- 2026 Smart Meetings Smart Star Award – Best Boutique Hotel.
- 2026 The Zoe Report – Best Green Hotel.
- 2026 Sunset Magazine – Best Outdoor Escape.
- 2022 World Spa Awards – California’s Best Wellness Retreat.
Responsibilities
- Lead and oversee all Rooms Division operations, including Front Office, Housekeeping, Guest Services, Bell, Concierge, and guest arrival/departure experiences.
- Ensure exceptional guest service and seamless operational execution across all rooms-related departments.
- Maintain a strong leadership presence and support a culture of professionalism, personalization, and attention to detail.
- Train, coach, and develop rooms leadership and hourly colleagues to consistently deliver Forbes-level service standards.
- Partner closely with resort leadership to ensure guest expectations are anticipated and exceeded.
- Oversee room readiness, guest satisfaction, room inspections, arrival flow, departure