Director of Training & Content

Training Strategy + Delivery

• Develop and maintain reusable training deck templates; customize per-client for environment, security context, and audience technical level prior to each engagement.
• Host and co-present client AI workshops and security trainings alongside Personified team members.
• Update and maintain training materials for usability-focused topics, including 1Password, data retention, and various AI tools.
• Adapt content and presentation style to suit a variety of audiences and technical comfort levels.

Content + Enablement

• Create original content and curricula that scale: live session decks, written guides, recorded sessions, and structured onboarding.
• Mentor team members across departments as they take on new responsibilities in security and training, building internal capability and confidence over time.
• Collaborate with internal stakeholders to ensure training materials reflect current best practices and client environments.
• Write documentation that a successor or new team member could pick up and use without your help.
• Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need.
• Track training outcomes and iterate; measure what's landing and adjust accordingly.
• Serve as Personified's internal subject matter expert on training, AI adoption, and security awareness, helping staff build confidence and capability over time.
• Collaborate with marketing and partnership teams to share these messages externally to help bring in new clients, and engage a wider audience.

Requirements:

• 8+ years of experience in IT, cybersecurity, or client-facing training and education, including experience leading or owning a training program or function.
• Proven ability to translate complex technical or security concepts into clear, accessible content for non-technical audiences.
• Strong content-creation skills: able to design and produce original training decks, guides, and learning resources from scratch.
• Strong presentation and facilitation skills: confident leading live client training and adapting style to different audiences.
• Experience mentoring or coaching colleagues, ideally across functions as they take on new security and training responsibilities.
• Strong Google Workspace skills (Slides, Sheets, Docs, Meet); familiarity with usability and security tools such as 1Password, passkeys, Microsoft, and Slack.
• Demonstrated customer service mindset and comfort in a remote, fast-paced environment. Prior experience supporting progressive, nonprofit, or mission-driven clients is a plus.

Pay

Competitive pay

Schedule

Remote work environment