Director, Content Strategy & Training

About the role

This role is primarily responsible for development and execution of MSL training to support customer engagement and ensure scientific excellence and therapeutic competency for customer-facing roles. The candidate can sit anywhere in the US and will require up to 25% travel. Novartis is unable to offer relocation support for this role. Company will not sponsor visas for this position.

Responsibilities

• Develop and implement training plan for Field Medical to support strategy & tactical plans, including scientific narrative/medical value statements, medical patient journey, real world scenarios as well as Novartis data, landscape of disease, implications, FAQs, etc.
• Lead therapeutic onboarding for all new-hire MSLs and provide feedback to Leadership Team and to associates.
• Collaborate with Content Development teams to manage logistics and agendas for preceptorships, immersion meetings, and upskill trainings.
• Provide ongoing coaching to Disease Area, Launch and/or Digital Engagement MSL team(s).
• Identify and lead capabilities building for individual Field Medical teams and pull through broad Field Medical team capabilities.
• Collaborate with Field Medical Excellence to leverage MSL soft skills, effective scientific engagement, and the art of scientific storytelling in team training.
• Partner with Field Medical Leadership Team to plan and lead debriefs and training sessions at medical congresses where appropriate.
• Lead and facilitate training sessions at internal franchise meetings.
• Conduct MSL field visits, as aligned with Field Medical Leadership Team, to evaluate therapeutic training programs and maintain a plan for continuous improvement and enhancement of those programs.
• Leverage technology to enhance training programs and dissemination of information.
• In collaboration with DSC, identify field team needs and develop impactful disease state and scientific content strategies that differentiate Novartis products, beginning prior to product approval, through product launch and the product life-cycle management.
• Provide input to content creators (Content Development), HEOR, and clinical teams to ensure content supports high quality, compliant scientific discussions of Novartis compounds with customers.
• Following content/tool approval, ensure content/tool availability and communicate clear and compliant content/tool direction/guidance aligned with Field Medical Work Plan to Field Medical associates as appropriate.
• In collaboration with Content Development teams continually identify and initiate innovative ways to simplify and improve MSL tools and content.

Requirements

• Advanced degree required; doctoral degree preferred.
• Minimum 5 years’ pharmaceutical/Health Care experience required; field medical experience preferred.
• Must have strong personal integrity and customer focus.
• Teamwork and cross-functional collaboration/influence is vital.
• Excellent interpersonal communication, presentation, strong personal integrity, teamwork abilities, and customer focus are necessary with demonstrated superior written and verbal communication skills required.
• Demonstrated ability in project management, prioritization, and strong organizational skills.
• Must possess a thorough understanding of the FDA, OIG, HIPAA, and other guidelines relevant to the pharmaceutical industry and to ensure compliance with these external as well as Novartis internal guidelines and standard operating procedures (e.g., Working Practices and Ethics & Compliance guidelines).
• Demonstrated ability to manage projects and to effectively coach, mentor, and communicate with scientific/clinical persons at all skill and knowledge levels.
• Ability to provide constructive feedback, to plan both strategy and implementation, and to work effectively cross-functionally.

Preferred qualifications

• Knowledge of clinical medicine, disease management, and medical research practices preferred.
• Working knowledge in multiple disease areas across franchise(s) preferred.
• US healthcare business and managed market knowledge preferred.
• Knowledge of Novartis strategic planning processes and organizational interfaces preferred.

Pay

The salary for this position is expected to range between $204,400 and $379,600 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.