Director of Technology Strategy & Operations
Position Summary
Put your technology and leadership skills to work in an organization that is improving the lives of more than 15,000 people of all faiths and backgrounds. Through its staff of 250+ professionals, JF&CS provides integrated services to address mental health and well-being, economic insecurity, disability and aging challenges, and more.
About the Role
The Director of Technology Strategy & Operations is responsible for ensuring that our systems are reliable, practical, and aligned with the needs of both staff and clients—and that we use technology to enhance our effectiveness and efficiency. The Director brings a strategic lens to how we invest in and use technology—balancing innovation with usability, and long-term improvements with immediate operational needs.
Key Areas of Focus
Partnering with program and service leaders to understand operational needs, translate program needs into effective technology solutions, and ensure that systems support—not complicate—service delivery.
Overseeing the agency’s case management system, including ongoing administration, enhancement of workflows and reporting, and use of automation, dashboards, and integrations to improve effectiveness.
Identifying opportunities to streamline workflows and reduce manual processes, including through thoughtful adoption of AI and other tools to support efficiency, documentation, and knowledge sharing.
Strengthening the organization’s use of data and technology tools, improving how information is captured, shared, and used to inform decision-making, enhance productivity, and facilitate consistent cross-agency reporting.
Overseeing the work of our IT Manager and MSP to ensure reliable and cost-effective IT operations, infrastructure, cybersecurity and user support.
Developing and enforcing policies and procedures to ensure that our technology is secure, compliant, and reliable.
Leading and developing a high-performing technology team, setting clear priorities, fostering communication and collaborations, and building capacity for both responsive support and proactive systems improvement.
Managing relationships with external vendors, consultants and partners, overseeing system implementations and integrations, and ensuring alignment with organizational needs, performance expectations, and budget considerations.
Experience, Skills, and Approach
A minimum of 10 years of progressively responsible technology experience, including leadership experience.
A track record of working closely with non-technical stakeholders to design and deliver practical, usable solutions.
Experience managing enterprise-wide systems, with an eye toward both department-level tailoring and organization-wide data collection; Salesforce experience is a plus.
A strong orientation toward data collection and measurement.
Proficient and resourceful in using technical tools and AI to meet organizational needs.
Able to oversee internal IT infrastructure, which is directly managed by our IT manager and managed service provider.
Demonstrated success leading teams, and developing staff skills, motivation, and sense of team.
Experience managing budgets and making financial decisions.
Qualifications
A minimum of a bachelor’s degree in computer science, information technology, or a related field.
A minimum of 10 years of progressively responsible technology experience, including leadership experience.
Experience managing enterprise-wide systems, with an eye toward both department-level tailoring and organization-wide data collection; Salesforce experience is a plus.
A strong orientation toward data collection and measurement.
Proficient and resourceful in using technical tools and AI to meet organizational needs.
Able to oversee internal IT infrastructure, which is directly managed by our IT manager and managed service provider.
Demonstrated success leading teams, and developing staff skills, motivation, and sense of team.
Experience managing budgets and making financial decisions.
Requirements
Strong interpersonal and communication skills, with the ability to build trust, credibility and partnerships across program and administrative teams.
A collaborative, service-oriented approach, with a focus on listening and understanding before solving.
Practical problem-solving skills, with an emphasis on usability, efficiency, and impact.
The ability to balance competing priorities and adapt in a dynamic environment.
A genuine commitment to JF&CS’s human services mission.
Benefits
The Director of Technology Strategy & Operations will enjoy a hybrid schedule, requiring a minimum of 3 to 4 days per week of in-person work.
Pay
The salary range for this position is $80,000 - $100,000 annually.
Schedule
The Director of Technology Strategy & Operations will enjoy a hybrid schedule, requiring a minimum of 3 to 4 days per week of in-person work.
Qualifications
A minimum of a bachelor’s degree in computer science, information technology, or a related field.
A minimum of 10 years of progressively responsible technology experience, including leadership experience.
Experience managing enterprise-wide systems, with an eye toward both department-level tailoring and organization-wide data collection; Salesforce experience is a plus.
A strong orientation toward data collection and measurement.
Proficient and resourceful in using technical tools and AI to meet organizational needs.
Able to oversee internal IT infrastructure, which is directly managed by our IT manager and managed service provider.
Demonstrated success leading teams, and developing staff skills, motivation, and sense of team.
Experience managing budgets and making financial decisions.
Skills
Strategic thinking and practical execution.
Leverage of emerging AI tools to enhance automation, decision-making, and service delivery.
Collaborative and service-oriented approach.
Practical problem-solving skills.
Ability to balance competing priorities and adapt in a dynamic environment.
Executive-level judgment and ability to translate between technical possibilities and the real-world demands of service delivery.
Application Instructions
Please submit a cover letter along with your resume to [email protected]