Director, Head of Technology Strategy and Operations

Key Functional Responsibilities

• Serve as strategic advisor to the Head of SAM Technology, translating strategic priorities into measurable execution plans.
• Lead the Technology Business Management function and oversee the operational effectiveness of the SAM Tech organization.
• Determine enterprise strategic planning, annual operating plans, organizational priorities, and technology roadmaps.
• Develop Board, Executive Committee, and senior leadership communications, including strategic narratives, business reviews, and performance reporting.
• Ensure alignment between technology investments and enterprise business strategy.

Enterprise Agile Transformation & Global Technology Operating Model

• Support the maturity and enable the Product and Platform Operating Models across the technology organization.
• Optimize organizational design to improve speed, scalability, and business alignment.
• Lead Agile transformation and continuous improvement initiatives.
• Establish and lead the Agile Center of Excellence.
• Scale Agile, Lean, Product Management, DevSecOps, and engineering best practices across the organization.
• Drive adoption of value stream management and Lean Portfolio Management.
• Coach senior technology and business leaders on Agile leadership and organizational agility.
• Improve delivery predictability, planning discipline, release management, and execution excellence.
• Foster a culture of continuous improvement through measurable Agile maturity and engineering excellence.

Organizational Culture & Leadership Development

• Champion the evolution of a high-performing, collaborative, and inclusive technology culture.
• Lead organizational culture transformation initiatives aligned with the CIO vision and leadership principles.
• Foster an environment of accountability, ownership, transparency, innovation, and continuous learning.
• Develop leadership capability frameworks and succession planning strategies.
• Partner with Human Resources to strengthen talent development, employee engagement, and leadership effectiveness.
• Promote cross-functional collaboration and break down organizational silos.
• Build a culture that embraces experimentation, adaptability, customer focus, and operational excellence.

Organizational Effectiveness & Workforce Strategy

• Lead initiatives that strengthen organizational capability and operational performance.
• Design scalable organizational structures supporting global growth.
• Develop workforce planning and global talent strategies.
• Build and optimize Global Capability Centers and distributed engineering organizations.
• Improve organizational health through performance metrics and workforce analytics.
• Drive organizational change management for strategic transformation programs.
• Strengthen collaboration across business, engineering, architecture, security, and operations.

Financial & Operational Management

• Provide operational leadership for the technology organization.
• Support technology budgeting, forecasting, and financial planning.
• Oversee vendor governance and strategic sourcing.
• Monitor operational performance, financial health, and investment outcomes.
• Drive operational efficiency, cost optimization, and resource planning.
• Establish operational KPIs and executive scorecards.

Governance, Risk & Operational Excellence

• Strengthening governance and execution discipline across the technology organization.
• Lead technology governance frameworks and executive operating cadence.
• Cook up regulatory, audit, compliance, and operational resilience activities.
• Partner with Risk, Cybersecurity, and Enterprise Architecture to ensure alignment.
• Establish enterprise performance metrics and operational excellence standards.
• Promote data-driven decision making across technology leadership.