Director of Technology & Business Systems

The Director of Technology & Business Systems is the company's senior leader for internal technology, business systems, cybersecurity, automation, applied artificial intelligence, and technology solution enablement. The role is accountable for keeping the technology environment secure and reliable while also using systems, data, integrations, AI, and new technology offerings to make the business easier to operate, more scalable, and more technically capable in the market. This is a hands-on, business-first technology leadership role with a meaningful sales-engineering and solution-development component. The Director will work directly with executive and department leaders to improve internal operations while also helping evaluate, select, develop, train, and implement new products and software services. The position is expected to move comfortably between technology strategy, vendor and budget oversight, system administration, solution architecture, pre-sales technical support, workflow design, product evaluation, training, and implementation. Primary Outcomes Reliable IT operations and responsive employee technology supportClear ownership and governance of core business systems, data, permissions, and integrationsLess duplicate entry, manual administration, disconnected workflows, and spreadsheet dependencyPractical AI and automation solutions that produce measurable time, cost, quality, or decision-making improvementsImproved cybersecurity, access control, device management, business continuity, and technology risk managementActionable operational reporting and better availability of trusted information across departmentsRepeatable, technically validated product and software solutions that Sales can confidently position, and Operations can consistently implement and supportEffective technical training and enablement for Sales, Engineering, Project Management, Service, and field teams as new technologies are introduced Key Responsibilities Technology Strategy, Governance & Leadership Develop and maintain a company-wide technology roadmap aligned with growth, operational priorities, security requirements, and financial objectivesServe as the primary technology advisor to executive leadership and translate business needs into prioritized technology initiativesEstablish practical standards for technology architecture, system ownership, documentation, access, lifecycle management, and change controlOwn technology budgeting, forecasting, vendor management, licensing, renewals, and evaluation of return on technology investmentsDefine and report meaningful KPIs for service performance, system adoption, automation, reliability, risk, cost, and business impactBuild scalable technology practices that can support geographic expansion, additional users, and increased operational complexityMaintain a forward-looking view of the company's technology and solution portfolio, identifying products, software services, and partnerships that can strengthen competitive position or create new customer value IT Infrastructure, End-User Technology & Support Own the internal IT environment, including computers, mobile devices, networking, cloud services, collaboration tools, user accounts, and business applicationsEstablish device standards, lifecycle plans, replacement schedules, inventory controls, and mobile-device management practices for office, remote, and field personnelDevelop and manage an effective IT support and ticketing process with clear service levels, escalation paths, documentation, and accountabilityManage technology onboarding, offboarding, provisioning, permissions, and access changes in coordination with Human Resources and department leadersMaintain software and hardware inventories, licensing, warranties, renewals, and support documentationResolve or coordinate resolution of high-impact technical issues that affect business operations Business Systems, Platforms & Data Own the technology strategy and governance for the company's core operational, finance, sales, field, HR, and collaboration platformsEvaluate how existing systems are configured and used; improve adoption, consistency, permissions, workflows, reporting, and data quality before introducing new platformsEstablish clear system owners, administrators, configuration standards, documentation, and support models for critical applicationsReduce disconnected workflows and duplicate data entry by improving integrations, APIs, data synchronization, and system-to-system handoffsPartner with business leaders to design systems around effective operating processes instead of allowing technology limitations to drive inefficient workaroundsEvaluate and implement new platforms when existing tools cannot meet validated business requirements Sales Engineering, Product & Solution Enablement Partner with Sales, Engineering, Operations, and Service to translate customer and market requirements into technically sound, commercially practical, and supportable solutionsOwn the technical evaluation lifecycle for new products and software services, including vendor review, technical due diligence, lab or pilot testing, integration validation, security considerations, and go/no-go recommendationsIdentify, select, and standardize hardware, software, cloud services, integrations, and emerging technologies that expand or improve the company's solution portfolioDevelop repeatable solution architectures, technical standards, deployment approaches, integration patterns, and implementation playbooks that can be consistently estimated, sold, delivered, and supportedSupport customer-facing technical discovery, solution design, product demonstrations, proof-of-concept efforts, technical presentations, and clarification of scope, assumptions, and integration requirementsLead technical relationships with manufacturers, software providers, and strategic technology partners, including product roadmaps, technical resources, certifications, escalation paths, and early-access opportunitiesDevelop and coordinate product and software training for Sales, Engineering, Project Management, Service, and field teams so new offerings can be positioned and deployed with confidenceLead new technology introductions from evaluation through pilot, first deployment, documentation, training, operational handoff, and ongoing lifecycle review Artificial Intelligence, LLMs & Internal Tool Development Develop a practical company strategy for AI and large language model adoption focused on clear business use cases and measurable outcomesDesign, build, implement, and maintain internal AI assistants, agents, knowledge tools, and LLM-enabled applications where they can improve employee productivity or decision-makingConnect AI capabilities to approved internal data sources and business systems where appropriate, with defined security, access, data-handling, and governance controlsIdentify high-value AI opportunities across Operations, Sales, Finance, Human Resources, Engineering, Service, and executive reportingEvaluate commercial AI solutions against internally developed approaches based on functionality, security, maintainability, adoption, and return on investmentTrack usage, quality, employee feedback, and business results to continuously improve AI tools after deployment Workflow Automation, Integration & Process Improvement Work directly with department leaders to map current-state processes, identify bottlenecks, and design improved future-state workflowsDetermine whether a business problem should be solved through technology, automation, process redesign, training, standardization, or a combination of approachesBuild and maintain integrations, automated workflows, approvals, notifications, and data synchronization processes that reduce administrative effort and improve information flowPrioritize automation opportunities based on business value, frequency, risk, maintainability, and measurable time or cost savingsDevelop dashboards and reporting tools that give leadership timely, actionable operational and financial informationDocument critical workflows and integrations so the company is not dependent on individual knowledge or undocumented workarounds Cybersecurity, Risk & Business Continuity Develop and maintain appropriate cybersecurity policies, controls, standards, and operating practices for the size and risk profile of the companyOwn or oversee identity and access management, authentication, endpoint protection, device security, backups, data protection, and related security controlsCoordinate cybersecurity assessments, incident-response procedures, recovery planning, and continuity planning for critical technology servicesPartner with executive leadership and compliance resources on customer, vendor, insurance, audit, and regulatory technology requirementsIdentify material technology risks and drive practical mitigation plans, including third-party and vendor-related technology risks Cross-Functional Partnership The role will work closely with leaders across the organization to ensure technology initiatives are grounded in operating requirements and adopted successfully. Key areas of partnership include: Operations: Project workflows, resource planning, field technology, project reporting, closeout, quality processes, dashboards, and operational automationSales: Sales engineering, technical discovery, solution architecture, product and software positioning, demonstrations, proof-of-concept support, CRM utilization, estimating/turnover workflows, and Sales-to-Operations handoffsFinance: System integration, project financial visibility, reporting, data accuracy, controls, and workflow automationEngineering & Field Operations: Product standards, solution design, pilots, field implementation methods, mobile technology, field applications, drawings, documentation, technical information, and access to company knowledgeHuman Resources: Technology onboarding/offboarding, permissions, device assignment, employee systems, and process automationExecutive Leadership: Technology strategy, investment priorities, cybersecurity, AI strategy, business intelligence, scalability, and continuous improvementManufacturers & Technology Partners: Product roadmaps, technical validation, certifications, integration support, escalation paths, training resources, and strategic technology relationships Qualifications 8+ years of progressive experience across information technology, business systems, platform administration, automation, systems integration, or related disciplines3+ years of leadership experience with responsibility for technology strategy, systems, vendors, teams, budgets, or major technology initiativesDemonstrated success improving business processes through technology, integration, automation, or system redesignStrong working knowledge of SaaS platforms, APIs, system integrations, data flows, permissions, reporting, and application administrationHands-on experience implementing workflow automation solutions and integrating business applicationsWorking knowledge of generative AI, large language models, AI agents, retrieval/knowledge solutions, and AI governance conceptsExperience building internal AI/LLM applications or integrating commercial AI platforms is strongly preferredStrong understanding of endpoint/device management, identity and access management, networking, cloud-based systems, cybersecurity, backups, and IT support operationsExperience in a field-service, construction, systems-integration, project-based, or similar operational business environment preferredExperience in sales engineering, solution architecture, technical pre-sales, product management, or customer-facing technology solution development strongly preferredDemonstrated ability to evaluate new technologies and take a product or software service from technical assessment through pilot, standardization, training, and repeatable operational deploymentExperience with physical security, low-voltage systems, systems integration, or related technology solutions is highly desirableStrong project-management, change-management, documentation, communication, and stakeholder-management skillsBachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or related discipline preferred; equivalent relevant experience will be considered Leadership Profile The successful candidate will operate as a player-coach: strategic enough to set direction and standards, but hands-on enough to understand how systems work, diagnose issues, configure solutions, and lead implementation through adoption. Business-first rather than technology-first thinkingStrong ownership, urgency, follow-through, and accountabilityAbility to simplify complex technical issues for non-technical leaders and usersComfort challenging inefficient legacy processes constructively and with dataAbility to prioritize based on measurable organizational value rather than noveltyBias toward scalable, maintainable solutions instead of one-off fixes and undocumented workaroundsStrong documentation discipline and a focus on reducing organizational dependency on individual knowledgeContinuous learning and practical evaluation of emerging technologyComfort operating in a customer-facing technical role and communicating solution value, capabilities, limitations, and implementation requirements with credibilityAbility to balance innovation with standardization—introducing new technology only when it can be supported, trained, documented, and scaled Measures of Success Success will be measured by business outcomes—not simply by the number of tools implemented. Key indicators include: System reliability, uptime, and employee technology support performanceIT ticket response, resolution, and escalation performanceCybersecurity posture, access-control discipline, backup/recovery readiness, and technology complianceUser adoption and effective utilization of core business platformsReduction in duplicate entry, manual administrative work, spreadsheet dependency, and disconnected processesNumber and measurable impact of successfully automated workflows and system integrationsAdoption, quality, and measurable business value generated by internal AI/LLM toolsImproved availability, accuracy, and timeliness of operational and financial reportingReduction in technology-related operational bottlenecks and workaroundsEmployee satisfaction with internal technology and systemsTechnology cost control, vendor performance, and return on technology investmentsSuccessful execution of technology initiatives that support company growth and scalabilitySuccessful evaluation and launch of new products and software services through a defined technical and business-case processAdoption and proficiency of Sales, Engineering, Operations, Service, and field teams on newly introduced technologiesImproved consistency and quality of technical solution design, sales-to-operations handoff, deployment, and support for standardized offerings Role Objective The objective of the Director of Technology & Business Systems is to make technology a durable operational and competitive advantage for the company. The role is responsible not only for keeping internal technology secure and functional, but also for continuously improving how the organization works and how it brings technology solutions to market. Success requires stronger systems and data, integrated platforms, automation, applied AI, disciplined process design, and a repeatable approach to selecting, validating, training, implementing, and supporting new products and software services. Powered by JazzHR itGPTC4V1p