Director of Business Technology

About the role

Portfolio Company is a payroll processing and business services provider that recently completed a merger and is modernizing its internal technology environment across CRM, ERP, data and analytics, billing, integrations, and workflow automation. The Director of Business Technology will help shape how these capabilities are owned and delivered as the organization scales. THIS ROLE IS FOR A PORTFOLIO COMPANY OF TENEX CAPITAL MANAGEMENT. The Director of Business Technology is a hands-on technology leader responsible for delivering and coordinating business-facing technology initiatives across the organization. This is a player/coach role with a strong emphasis on individual contribution: the Director will personally design, configure, automate, integrate, troubleshoot, and, where appropriate, develop solutions while also leading cross-functional projects and external partners. The role will establish clearer ownership for internal business applications and technology initiatives, including CRM, ERP, data and analytics, integrations, workflow automation, and other enterprise systems. Over time, the Director will help mature the roadmap, intake process, governance model, and supporting team as business needs evolve.

Responsibilities

• Hands-On Engineering and Solution Delivery
  • Personally design, build, configure, test, deploy, and support business technology solutions, with an emphasis on practical delivery over management overhead.
  • Develop integrations, workflow automations, scripts, data transformations, reports, and lightweight applications using APIs, SQL, scripting languages, low-code tools, and native platform capabilities.
  • Troubleshoot technical blockers across applications, databases, integrations, and data flows; determine root cause and implement or coordinate durable fixes.
  • Translate business requirements into technical designs and working solutions, balancing speed, maintainability, security, and cost.
  • Review vendor or contractor technical work and provide hands-on guidance when architecture, code quality, data design, or system configuration needs improvement.
• Business Applications and Architecture
  • Serve as a technical owner and escalation point for business-facing applications, including CRM, ERP, analytics/data platforms, billing, integrations, and related systems.
  • Develop a practical understanding of existing application architecture, data models, interfaces, credentials, dependencies, and support requirements.
  • Define appropriate systems of record, integration patterns, data ownership, and application boundaries as the technology environment evolves.
  • Support post-implementation stabilization and continuous improvement of major platforms, including vendor management, release planning, access, documentation, and issue resolution.
  • Identify opportunities to simplify the application landscape, reduce manual work, retire legacy processes, and improve reliability.
• Project and Program Delivery
  • Lead business technology initiatives from discovery through implementation, including requirements, technical design, work planning, execution, testing, training, deployment, and post-launch stabilization.
  • Break initiatives into executable workstreams and allocate tasks across internal resources, contractors, implementation partners, and software vendors.
  • Establish lightweight project reporting, decision logs, risk tracking, and escalation processes appropriate to the size and complexity of each initiative.
  • Partner closely with functional leaders to define success criteria, resolve tradeoffs, and maintain momentum when projects span multiple departments or systems.
• Roadmap, Intake, and Governance
  • Build and maintain a prioritized backlog of internal technology needs, recognizing that the backlog will mature as ownership becomes more centralized and additional needs are uncovered.
  • Establish a practical intake and prioritization