Director of Technical Services

We are seeking a Director of Technical Operations to work on service technology in Small Business Services. This is a high-impact director-level position that combines technical leadership, project orchestration, and cross-functional coordination to drive business outcomes through innovation and client obsession. The ideal candidate will bring 8+ years of experience in product management or similar fields, with proven expertise in both managing complex internal projects and collaborating with engineering teams to deliver customer-facing capabilities.

Responsibilities

• Technical Project & Portfolio Management
  • Manage the intake and prioritization of data science, tools, and feature requests from internal stakeholders
  • Define scope, refine requirements, and establish success criteria for technical projects
  • Partner with product owners to deliver
  • Provide thoughtful analysis that tells us what outcomes our work is providing, and where we need to double down
  • Maintain visibility into the portfolio of ongoing technical projects and ensure strategic alignment
• Cross-Functional Product Coordination
  • Partner with the Service Technology Engineering team to translate business needs into technical solutions
  • Act as a product strategist (not a product owner managing backlogs, but a strategic advisor on technical direction)
  • Collaborate with business stakeholders, engineering, design, and UX research teams to clarify priorities and unblock work
  • Work positively and effectively with internal customers including client service