Director of Student Support & Case Management
About the role
The Director of Student Support & Case Management is a specialized position within the Dean of Students department at Pittsburg State University. This role blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development and coordination for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improving student success.
Responsibilities
Assess and respond to complex student concerns and complaints against a university system, process, department, student or employee by analyzing and prioritizing cases, issuing interim actions, consulting, counseling, and providing recommendations to the Dean of Students or designee.
Provides comprehensive assessments, case planning, and management of an array of student issues and concerns informed by evidence-based practices.
Counsels and consults with college community members (students and college employees) regarding multifaceted student concerns such as interpersonal conflicts, crises, behavioral and mental health concerns; takes appropriate action to resolve issues with students, faculty, and staff.
Leads the Behavioral Intervention Team (BIT); engages in behavior-based assessments of students to identify and mitigate barriers to personal and academic success, recommends options to best address student behavioral concerns; assists in the development and maintenance of reporting protocols and processes to proactively identify and engage in early intervention in support of student success.
Develops and facilitates activities that support the Dean of Students core functions, including Student Concerns & Complaints, Behavioral Intervention, Student Conduct, Harassment/Discrimination, Title IX & Sexual Misconduct, and Prevention/Awareness programming and training.
Develops and facilitates compliance-related training for the college community in the areas of Title IX regulations, Clery Act, drug-free schools, sexual harassment, and equity.
Develops and facilitates education and training for faculty, staff, and students to showcase Dean of Student resources such as information about health, wellness, and safety procedures/activities; promotes a positive campus culture/climate and encourages personal responsibility and awareness of the Student Code of Conduct by maintaining an intentional, visible presence across campus.
Requirements
Education and Experience - A bachelor's degree in counseling, education, social work, psychology, sociology, public health, or related field. One year's experience in case management or closely related position with a demonstrated knowledge of case management systems and/or experience working as a part of a case management coordination or support team. Knowledge of Title IX, Clery Act, VAWA, and FERPA regulations.
Preferred Education and Experience - A master's degree in education, counseling, social work, psychology, sociology, public health, or related field. Three+ years full-time experience in case management or closely related position with a demonstrated knowledge of case management systems in the higher education setting and/or experience working as a part of a case management coordination or support team.
Qualifications
Knowledge of Title IX, Clery Act, VAWA, and FERPA regulations.
Experience in developing and implementing policies, procedures, and operational protocols for the Behavior Intervention Team (BIT).
Ability to conduct ongoing reviews of the Student Code of Conduct and related procedures to identify opportunities for improvement, clarify expectations, and enhance operational effectiveness.
Ability to research emerging trends and best practices in student conduct administration, behavioral intervention, and student affairs to recommend policy updates that support student development, accountability, and institutional goals.
Ability to serve as a campus subject matter expert on the Stop Campus Hazing Act, assisting the Dean of Students with maintaining current knowledge of legal requirements, definitions, reporting obligations and institutional compliance expectations.
Ability to participate in the development and execution of annual strategic plan objectives for the Dean of Students and the Director of Civil Rights Compliance & Title IX.
Ability to manage and update Maxient system configurations.
Ability to maintain official conduct records in accordance with institutional policy and relevant laws, utilizing the Maxient Network.
Skills
Strong interpersonal and communication skills.
Ability to work independently and collaboratively with diverse groups of individuals.
Proficiency in Microsoft Office Suite.
Experience with case management software and databases.
Excellent organizational and time management skills.
Ability to handle sensitive and confidential information with discretion.
Benefits
N/A
Pay
N/A
Schedule
N/A