Director of Student Success- Technical Education

About the role

The Director of Student Success – Technical Education oversees and manages the operations of the Technical Education Student Success Center, focusing on student-centered services such as career, financial, academic, and life planning. This role supports college-wide initiatives aimed at increasing student enrollment, retention, and goal attainment.

Responsibilities

• Supervise the daily operations of the Technical Education Student Success team.
• Collaborate with the Student Success leadership team to identify best practices and update processes.
• Build relationships with deans, department chairs, faculty, and other college departments to provide support to students.
• Supervise and support the Student Success Representative in managing student inquiries and appointments, and ensuring the Technical Education Student Success Center operates with a welcoming, responsive, and student-centered approach.
• Evaluate College Navigator progress and take corrective action to ensure team-level outcomes are achieved.
• Hold staff accountable for achieving established student success measures, implementing performance improvement strategies when necessary.
• Maintain an enrolled student caseload of 15% of the average caseload for the Technical Education Student Success team, assisting assigned students with career exploration, financial aid, academic planning, and referrals to resources.
• Demonstrate strong knowledge of financial aid processes and ensure accurate guidance is provided to students and staff.
• Serve as the primary escalation point for complex or unresolved student issues within the Student Success team, addressing concerns at the director level before escalating beyond the team.
• Ensure staff are equipped to resolve Tier 1 and Tier 2 student issues, serving as the next level of escalation and accountability prior to escalating an issue to another department.
• Train and onboard new Student Success team members and coordinate ongoing professional development for the Student Success department.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending college functions, serving on committees, and attending community events.

Requirements

• Bachelor’s degree from a regionally accredited institution of higher learning.
• One year of leadership and supervisory experience.
• One year of experience in case management, advising, financial aid, training, or relevant experience.
• Prior experience using data to evaluate and make changes to operations.
• Ability to switch between interpersonal skills and data management quickly and often.
• Strong problem-solving skills, organizational, and relational skills.
• Ability to communicate clearly and effectively.
• Ability to work in a fast-paced, collaborative environment.

Preferred

• Master’s degree from a regionally accredited institution of higher learning.
• Three years of leadership and supervisory experience.
• Previous experience in Student Affairs in higher education.
• Demonstrated commitment to student-centered support.
• Experience tracking metrics and working with key performance indicators.
• Experience working within a collegiate setting.
• Experience with Colleague.
• Experience with TargetX or other CRM software.

Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Twelve (12) tuition-free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• The college matches the employee PSRS/PEERS retirement at 14.5% or 6.86%.