Director of Student Success and Advising

About the Role

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

This is a regular, at-will position. Classification: Administrator I.

Key Responsibilities

• Lead comprehensive, holistic, and culturally responsive student advising and support services in the College of Education to enhance the academic, personal, and career success of current and prospective students.
• Collaborate with other college and university units to coordinate efforts in maximizing student success.
• Oversee effective management of all activities and program operations in the college Student Success and Advising Center, including personnel, daily operations, advising services, administrative functions, retention, timely program completion, and collaborations with the Career Development Center and Financial Aid.
• Facilitates an environment that motivates, empowers, and inspires commitment from employees, while advancing a culture of care.
• Organize, attend, or chair a variety of administrative and staff meetings as required; serve on internal and external committees and special projects; active in developing successful partnerships to support academic programs.

Knowledge, Skills, and Abilities

• Strong understanding of shared governance within an educational environment and demonstrates exceptional communication and interpersonal skills, with the ability to effectively respond to complex inquiries from a wide range of stakeholders, including the public, residents, parents, prospective students, university employees, and students.
• Proven ability to ensure compliance with state and university policies and procedures while fostering positive and collaborative working relationships across all organizational levels, both within and outside the university.
• Skilled in analyzing complex information, situations, practices, and procedures to accurately identify problems, evaluate relevant factors, and develop effective solutions while understanding their broader implications.
• Experience in supervising, motivating, and developing staff, and demonstrated success working responsively and respectfully within a diverse, multicultural, and inclusive campus community.
• Committed to upholding all university policies, procedures, and standards related to safety, civility, information security, and non-discrimination, and shares a strong commitment to advancing equity and excellence in urban education while contributing to a positive and supportive university experience for every student.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Master's degree in higher education, student development, student affairs, counseling or related field and 5 years of related experience required.

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. CSU MPP Compensation Summary Range: The MPP Comp Summary Range for this position is $7,955 - $11,933 per month.

Benefits

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based