Director of Stores - Missouri

Role Summary

We are seeking a strategic, results-driven, and people-focused retail leader to oversee a portfolio of approximately 6 to 10 retail locations throughout the New Orleans market and surrounding region. This role is responsible for driving business performance, developing high-performing leaders, and delivering a consistent and exceptional customer experience across all locations.

Essential Duties and Responsibilities

• Representative of the retail organization, providing insight, feedback, leading, developing, and inspiring a team of Market Managers, General Managers, and retail leaders across approximately 6 to 10 locations, fostering a culture of accountability, engagement, and performance.
• Drive market sales, profitability, and operational performance through effective execution of business strategies, performance management, and continuous improvement initiatives.
• Own the retail P&L across assigned locations, including revenue growth, labor management, expense control, and overall financial performance.
• Analyze key business metrics and trends to identify opportunities, address performance gaps, and implement action plans that improve results.
• Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities to direct and indirect reports.
• Build leadership bench strength by identifying high-potential talent, creating succession plans, and supporting career development across the organization.
• Partner with Talent Acquisition and Human Resources to attract, hire, develop, and retain top talent while fostering an inclusive and diverse workplace culture.
• Ensure a consistent and elevated customer experience across all locations by reinforcing service standards, coaching field leaders, and evaluating customer feedback and business trends.
• Champion company culture, values, and employee engagement initiatives while promoting a people-first environment focused on growth, recognition, and accountability.
• Collaborate with Retail Operations, Marketing, Merchandising, Compliance, and other cross-functional partners to successfully execute company initiatives, new programs, and operational improvements.
• Serve as a strategic partner and representative, and provide recommendations to senior leadership regarding business performance, market opportunities, and organizational needs.
• Lead through change with a solutions-oriented mindset, effectively communicating priorities, managing expectations, and driving execution across multiple locations.

Requirements

• 15+ years of experience leading retail teams, with a clearly defined vision and passion for the retail experience.
• 8 - 10 years of experience managing multiple geographies and complex retail P&L.
• Demonstrated success developing high-performing leaders and building succession plans within a multi-unit retail environment.
• Strong financial acumen with experience managing labor, expenses, profitability, and revenue growth across multiple locations.
• A people-first leader who understands how to motivate, inspire, and hold teams accountable.
• Possesses excellent problem-solving skills and the ability to create and articulate how to turn any challenge into an opportunity.
• Experience supporting store openings, market expansion, organizational growth, or large-scale operational initiatives preferred.
• Experience in cannabis, specialty retail, hospitality, luxury retail, healthcare retail, or other regulated consumer-facing industries preferred.
• Inspired by the evolution of the industry and store experience, adaptable and able to seamlessly lead through change.
• Able to execute strategies quickly and effectively.
• Strong sense of accountability and ownership
• Clear and concise communicator

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to travel via vehicle or plane as needed.
• Alternate sitting or standing at will.
• Keyboarding.
• Must be able to lift to 15 pounds at times
• May require occasional extended hours based on business needs

Compensation & Benefits

• Competitive salary based on experience
• Bonus and Incentive Package
• Relocation Package for Eligible Candidates
• Comprehensive benefits package including health, dental, and vision
• Paid time off and company holidays
• Professional development opportunities

Equal Opportunity Statement

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.