Director of Special Programs, Client Services

Primary Responsibilities

• Collaborate with fellow Directors and the Chief Program Officer (CPO) to ensure prompt, professional, and high-quality service delivery
• Lead the implementation of Womankind’s interdisciplinary service model
• Develop and oversee program strategies, goals, policies, and procedures aligned with professional and ethical standards
• Provide trauma-informed supervision to four program managers through regular individual and group check-ins, ensuring accountability, performance, and service quality
• Analyze program trends and outcomes; provide recommendations for continuous improvement and generate trend reports
• Ensure staff receive high-quality cross-training on gender-based violence issues, survivor engagement, and trauma-informed practices
• Strengthen staff capacity for trauma-informed and survivor-centered work
• Promote a culture that centers survivor empowerment and advocacy
• Support staff in addressing vicarious trauma and implementing self-care practices
• Collaborate with the Development team to develop proposal content and program strategies
• Ensure program managers execute grant deliverables and meet performance metrics
• Oversee grant reporting and ensure compliance with all funding requirements, including audits and site visits
• Communicate program needs, challenges, and trends to the CPO and Client Services leadership team
• Represent Womankind in coalitions, trainings, conferences, and public events
• Assess and expand the organization’s capacity to serve survivors and increase access to services
• Develop tools, resources, and training related to gender-based violence, including crisis intervention, safety planning, case management, trauma-informed care, and survivor-centered engagement practices, etc.
• Establish and monitor evaluation metrics to assess program impact
• Ensure accurate documentation, data integrity and consistent reporting practices
• Collaborate with interdepartmental teams (e.g., Development, Finance, Human Resources, Operations) to ensure coordinated, high-quality service delivery and organizational alignment
• Support organizational oversight of programs, including administrative, funding, regulatory, ethical, and legal responsibilities
• Contribute to agency-wide initiatives to strengthen inclusive and equitable practices

  Qualifications

  • Master’s degree in Social Work or mental health field. Licensure preferred.
  • Strong commitment to Womankind’s mission and values and a deep understanding of trauma-informed care, particularly with immigrant survivors
  • Minimum of 5 years of experience in gender-based violence, crisis response, or work with immigrant communities, including program management and supervision
  • At least 5 years of direct case management experience
  • Strong, inclusive management style with experience leading diverse and interdisciplinary teams through a strengths-based approach
  • Deep commitment to equity, inclusion, and social justice, particularly in addressing systemic violence affecting GBV survivors and immigrant communities
  • Excellent interpersonal and communication skills, with the ability to manage sensitive and confidential matters
  • Strong strategic thinking, problem-solving, analytical, and decision-making abilities
  • Able to build relationships across differences, foster collaboration, and resolve conflict
  • Strong project management, organizational, and prioritization skills
  • Knowledge of current trends and best practices in social services at local, state, and national levels
  • Bilingual or multilingual skills preferred
  • Ability to travel as needed

    Work Schedule

    Womankind is operating in a hybrid model. The Client Services department requires in-office presence 3 days per week. Additional days may be required for event and offsite or special meetings.

    Compensation

    Womankind offers a competitive and outstanding compensation package. Annual salary range for this position is between $95,000 and $100,000. Top benefits include health/dental/vision/FSA plans, generous paid time off, holidays, 403(B) retirement plan, commuter transit program, and much more. Please note that the vaccination mandate applies to all Womankind employees.

    How to Apply

    Email your cover letter and resume to careers@iamwk.org. Include your name and the position you are applying for in the subject line. No phone calls or recruiter calls, please. Womankind is an Equal Opportunity Employer.