Director of Client Services Program Operations
Primary Responsibilities
- Responsible for manufacturer program operations and client relationship
- Supervise and coordinate daily workflow with program director, managers and care managers
- Understand and coordinate all financial assistance program requirements with appropriate departments
- Examine metrics and reporting daily for all program activity
- Facilitate data requirements between clients and third parties
- Facilitate communication and collaboration for all program changes and updates between all departments
- Responsible for program specific SOP management and documentation processes
- Assist with program change requests for CRM updates
- Present on demand data to Executive Team as requested
- Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment
- Establish and maintain effective working relationships with all company support departments
- Provide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions
Required Qualifications
- Bachelor’s Degree (Master’s Degree Preferred)
- 5-10 years’ prior relevant work experience
- High regard for service, be very personable and compassionate
- Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
- Ability to work in a fast paced, ever-changing environment
- Ability to manage and track data for a sophisticated and often complex sales process
Professional Competencies
- Business Skills and Knowledge
- General Management
- Financial management
- Human resource management
- Organizational dynamics and governance
- Strategic planning and marketing
- Information management
- Risk management
- Quality improvement
- Knowledge of the Health Care Environment
- Health Care Systems and Organizations
- Health Care Personnel
- The Patient’s Perspective
- The Community and the Environment
- Communication and Relationship Management
- Relationship Management
- Communication Skills
- Facilitation and Negotiation
- Leadership
- Leadership Skills and Behavior
- Organizational Climate and Culture
- Communicating Vision
- Managing Change
- Professionalism
- Personal and Professional Accountability
- Professional Development and Lifelong Learning
- Contributions to the Community and Profession
About the Role
The Director of Client Services Program Operations works with Executive Management team to effectively report manage and operate Manufacturer programs. Collaborates with Chief Commercial Officer and Vice President of Program Operations to understand the company’s short term and long term goals of growth and development in order to foster relationships between manufacturers and AllCare Plus Pharmacy. This is a supervisory role with responsibility to direct reports.
Benefits
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Pay
The potential base pay range for this role is $120,000 - $175,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
Schedule
The role is home-based. You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.