Client Services & Operations Coordinator

Essential Functions

• Respond to day-to-day service seeker and client phone calls via a centralized call line
• Conduct initial legal phone screenings, and issue spot and triage service seeker needs by providing information and referrals and conducting safety planning
• Enter and maintain relevant data into client management database (TIO)
• Engage in client services department feedback loops to improve centralized call line operations
• Participate in program services team meetings and trainings; regularly engage in professional development activities
• Maintain accurate funding codes records for language line usage

Operations

• Manage administrative tasks that require a physical presence in the office, such as greeting guests and vendors and processing incoming and outgoing mail in accordance with mail protocol
• Orient new staff and interns to the physical office space, receive equipment and ensure set up
• Serve as the primary liaison between building management and staff and overseeing general maintenance of the office as needed
• Participate in the monthly Client Services and Operations Coordinator meeting to strengthen coordination and communication between offices
• Maintain office PEX card through completing monthly reconciliations
• Order supplies for office as needed

Requirements

• One to three years of customer/client services experience
• Ability to manage sensitive calls dealing with domestic violence and other types of violent abuse in a trauma informed manner
• Ability to listen attentively and demonstrate compassion and empathy for service seekers
• Fluency in Spanish
• Experience managing administrative and operational tasks
• Strong interpersonal skills and ability to communicate with individuals from different cultural backgrounds
• Demonstrated proficiency in Microsoft Outlook, Excel, PowerPoint, and Word is required
• Highly organized, with the capacity to work independently to quickly problem solve and enhance office efficiency

Preferred Qualifications

• Experience working with immigrant communities
• Prior work in an immigration legal setting

How to Apply

Please submit a resume and a cover letter.