Director of Social Services, Kensington Family Shelter

About the role

Director of Social Services at CAMBA’s Kensington Family Shelter, a supportive, structured, therapeutic, safe, and drug‑free facility that provides comprehensive case management services to families transitioning from homelessness to permanent housing.

Responsibilities

• Ensure newly admitted clients receive social service intake within 48 hours and are assigned a case manager.
• Monitor and track client intakes and move‑outs, updating the Flagstone master roster daily using DHS rosters.
• Oversee all ACS cases and ensure monthly tracking forms are completed and submitted to DHS.
• Conduct periodic internal chart reviews and implement Quality Assurance measures to ensure quality service delivery.
• Supervise a minimum of four direct‑reporting staff (and their subordinates) to ensure clients complete tasks such as gaining entitlements, employment, and housing options.
• Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (e.g., completing ILPs, inspections, monitoring families with children age 0‑24 months, ACS, LTS families, and housing placements).
• Teach, coach, and guide direct staff on client interaction to maintain entitlements and eligibility for housing subsidies.
• Access client data using various tracking and program databases (e.g., DHS CARES).
• Prepare contract reports and statistical information.
• Facilitate weekly meetings with social service staff to address client issues and progress.

Requirements

• Associate’s degree plus six (6) years of applicable experience, or Bachelor’s degree plus four (4) years of applicable experience.
• Two (2) years supervisory experience.
• Applicants currently enrolled in a program and on track to complete the required education, license, or certification within three months, and who meet the experience requirements, may apply (employment contingent on satisfying requirements).

Skills

• Working knowledge of CARES.
• Bilingual (English and any other language preferred).
• Computer literacy in Microsoft Office and other basic office technology.

Pay

$77,250 – $80,340 annually.

Benefits

• Health insurance
• Dental insurance
• 403(b) retirement plan with employer match
• Paid time off (vacation, personal, and sick time)
• Paid holidays

Schedule

Full‑time, 35 hours per week.