Director, Social Services

About the Role

The Assistant Program Director assists the Program Director with oversight and management of all shelter sites within the assigned region, providing leadership to ensure social services and operational procedures are followed and improved.

Responsibilities

• Oversee the housing team, providing motivational, strength-based supervision to meet quarterly placement targets.
• Identify, collaborate, and foster long-term relationships with realtors and property managers to locate and retain housing for families in temporary shelter.
• Monitor participants’ compliance with locating, obtaining, and retaining suitable housing.
• Facilitate case conferences and ensure Social Service Supervisors and Case Managers develop individualized housing and service plans.
• Promote linkage with other service providers to help participants secure resources for permanent housing.
• Provide individual and group supervision to Social Service Supervisors, Case Managers, and Housing Specialists.
• Review housing packages for consistency and accuracy before submitting to DHS for approval.
• Ensure proper documentation in CARES, including progress notes, Shelter Assessments, Service Plans, and Case Conferences.
• Monitor and document staff and client compliance with CRF, DHS, and OTDA policies and procedures.
• Conduct periodic internal file reviews and implement Quality Assurance measures.
• Maintain case and agency paperwork according to CRF, DHS, and OTDA standards.
• Monitor client databases and ensure timely data entry.
• Evaluate staff work and complete performance evaluations.
• Initiate disciplinary/corrective action when needed.
• Attend Family Team Conferences, Elevated Risk Conferences, and Child Safety Conferences.
• Attend all required DHS meetings and report serious incidents to the DHS Serious Incident Hotline.
• Support the Program Director in overall program management and assist with DHS reporting.
• Represent the region on DHS conference calls and assume the Program Director’s role in their absence.

Qualifications

• Bachelor’s degree in Social Work or related field required.
• At least three (3) years of organizational and supervisory experience in social services, housing, or emergency shelter.
• Experience with single and/or multi-problem families preferred.
• Ability to remain calm and act effectively in emergency situations.
• Strong teamwork, attention to detail, and problem-solving skills.
• Excellent organizational, time management, analytical, and human service management skills.
• Strong written and oral communication, supervisory, and leadership skills.
• Ability to work well under pressure, be flexible, and work independently or as part of a team.
• Experience in crisis management and working with high-risk families, including those with mental health, substance abuse, domestic violence, or child abuse/neglect histories.
• Working knowledge of Case Management theories and community health services.
• Familiarity with DHS and OTDA social service documentation policies and procedures.
• High computer proficiency in Word, Excel, and ability to learn new technologies and databases.
• Demonstrated knowledge of CARES.
• Bilingual in Spanish preferred.

Other Requirements

• Travel required.
• May work long hours and a varied schedule.
• Lift and move objects weighing up to 30 pounds several times a week.
• Work in environments with temperature and ventilation variations.
• Reasonable accommodations may be made for individuals with disabilities.

Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.