DIRECTOR OF SOCIAL SERVICE

About the role

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

Responsibilities

• Provide supervision and technical assistance to the social services staff
• Function as the liaison with shelter staff and community-based providers to facilitate client placement into alternative housing
• Refer staff to the DHS Training Bureau to ensure social service staff receive adequate and ongoing training
• Develop and monitor staffing schedules; prepare and review monthly reports on program activities and staff operations
• Coordinate and participate in case conferences and internal/external meetings
• Make recommendations for the development of innovative strategies and techniques to enhance programs that meet client needs
• Collaborate with DHS contracted sites and various agencies directly involved with providing services for the homeless
• Monitor non-compliant clients and utilize Client Responsibility procedures when needed
• Submit Client Responsibility cases for review and sanction, when applicable

Qualifications

A baccalaureate degree from an accredited college and two years of full-time satisfactory experience in social casework, at least one year of which must have been in a supervisory capacity.

Skills

• Excellent writing and communication, and computer skills
• Proficiency with CARES

Additional Information

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

Pay

$69,880.00 – $80,362.00