Director of Servicing-Electrical, Plumbing, HVAC

About the role

KennMar, a Fully Integrated Real Estate Investment Firm, is entering an exciting phase of growth and seeking a Director of Servicing across three of its entities:

EleXcor (https://elexcor.com/) is an electrical contracting company supporting commercial, industrial, multifamily, and residential projects. Our team delivers commercial electrical construction, design‑build services, maintenance, power distribution, lighting, generator systems, EV charging solutions, and dependable residential electrical service. From local service calls to complex projects across the Midwest, we bring safety, reliability, responsiveness, and accountability to every job.

Mother Plumber (https://motherplumber.com/) is a newly formed plumbing company built on the acquisition of an existing trusted and established service plumbing company in Bloomington, Indiana. We are expanding our operational footprint into Indianapolis while strengthening our position in Bloomington.

HeatAir – soon to be formed and/or acquired HVAC company. This is a rare opportunity to join at the ground floor of a growing platform, shaping the operational future of a high‑quality, service‑first business with strong local roots and ambitious expansion plans. We are transitioning from a founder‑run operation to a scalable, system‑driven electrical/plumbing/HVAC contracting platform. We are investing in people, estimating, and infrastructure and are seeking a senior operational leader to oversee execution, build systems, and scale the company.

Position Overview: This is not a maintenance role — it is a builder and scaler role. We are hiring a senior operations leader to design and lead the operating platform that will allow Mother Plumber to grow rapidly while protecting margins, productivity, safety, and culture. You will have real authority, direct access to ownership, and compensation tied directly to company performance. We are seeking a hands‑on, growth‑oriented Director of Operations to lead day‑to‑day operations and scale the business across multiple markets. The Director of Operations will take ownership of operational performance in Bloomington while spearheading the launch and growth of our Indianapolis presence. This role combines strategic leadership with operational execution and is ideal for someone who thrives in entrepreneurial environments and is eager to build, optimize, and scale a service business.

Responsibilities

• Lead all residential and commercial service operations across Mother Plumber, EleXcor, and HeatAir, ensuring exceptional customer experiences, operational excellence, and financial performance.
• Establish and maintain consistent service standards, processes, and performance expectations across all three companies.
• Drive accountability throughout the service organization, including service managers, dispatchers, customer service representatives, and field technicians.
• Develop and monitor key operational metrics, including revenue, gross margin, average ticket, membership growth, technician utilization, conversion rates, response times, and customer satisfaction.
• Ensure service operations are scalable, repeatable, and capable of supporting future acquisitions and geographic expansion.
• Develop and execute strategies to accelerate service revenue growth across plumbing, HVAC, and electrical divisions.
• Identify opportunities to expand maintenance agreements