Director of Security | Full-Time | CFG Bank Arena

About the role

The Director of Security reports to the VP of Operations and is primarily responsible for the 24/7 safety and security of CFG Bank Arena and the surrounding property.

Responsibilities

• Plan, develop, and implement programs to ensure the security and safety of all CFG Bank Arena guests, employees, and performers.
• Develop an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the facility, including staff and guests.
• Oversee the Sr. Security Manager.
• Oversee all hiring, training, and scheduling for all building security officers, full-time and part-time.
• Oversee all hiring, training, and scheduling for building lot parking and Ticket Taker part-time employees.
• Ensure security staff is knowledgeable of post orders, security procedures and guidelines regarding all safety and security incidents in and around the CFG Bank Arena.
• Create and maintain security strategies, including policies and procedures with a continuous improvement mindset.
• Oversee the incident management system, document incidents, and maintain timely record-keeping for all security documentation, including day-to-day and event operational activities.
• Oversee internal and external security investigations.
• Collaborate with CFG Bank Arena management and law enforcement agencies.
• Work with all the Organization’s departments, including Legal, Insurance, and Human Resources Departments, to ensure that security incidents and related issues and claims are investigated and resolved without undue disruption of the Organization’s business and activities, and that all investigations or other activities undertaken by the Organization’s security personnel are conducted in a fair and objective manner, consistent with the Organization’s values and codes of business conduct.
• Stay informed of critical events and be able to adjust operating procedures accordingly.
• Ensure employees adhere to safety and health policies and procedures to protect employees against workplace hazards.
• Conduct briefings with staff and senior management on safety and security matters as needed.
• Develop and review emergency response and crisis management procedures and conduct periodic training exercises relating to such procedures.
• Maintain a professional, service-oriented relationship with fans/guests attending arena events.

Qualifications

• Bachelor’s degree from an accredited college/university/school
• Relevant education and experience may be substituted as appropriate.
• 5-7+ years of experience in security.
• Experience in entertainment and sports facilities and/or a public assembly environment preferred.
• Excellent written, oral, and public speaking communications skills.
• Ability to interact effectively with internal and external clients in a professional manner.
• Demonstrated excellent leadership and management skills.
• Ability to articulate multiple complex tasks in a stressful environment.
• Ability to think strategically and be resourceful, innovative, and forward-thinking.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to meet tight deadlines and work effectively in a high-pressure environment.
• Ability to be on call 24/7.
• Ability to work collaboratively with management, staff, contractors, partners, and the public.
• Strong interpersonal skills with a customer service focus.
• Skills in supervision, budget management, and project management.
• Ability to coordinate and collaborate with multiple departments within the organization, including, but not limited to, Finance, Legal, and Human Resources.
• Ability to develop and maintain collaborative relationships with local law enforcement and first responders.
• Working knowledge of the National Incident Management System (NIMS) and the Incident Command System (ICS) functions preferred.
• Technical knowledge in areas of Access Control and CCTV.
• Proficient experience with Microsoft Office (Outlook, Word, and Excel) required.
• Must be able to work in a fast-paced environment.

Skills

• Knowledge of alcohol management, crowd management, and managing guests in sports and entertainment and sports environments.
• Establish policies and maintain records related to CFG Bank Arena access controls, including the issuance of daily, seasonal, and year-round credentials to employees, vendors, and contractors.
• Develop and manage a budget for the Security Department.
• Forecast staffing, equipment, and other costs.
• Monitor expenditures.
• Oversee and manage all security contractors.

Benefits

This role pays an annual salary of $125,000-$135,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).