Director of Sales Operations

Responsibilities

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Functional responsibility for sales-related activities associated with creating, maintaining, and enforcing policies, practices, and tools for sales and sales administrative support.
• Implementation best practices and for sales productivity improvements in all aspects of sales organization strategy.
• Key interface with MIS and user community for company’s CRM system to include customer record data integrity; sales training, enforcement, and use for all appropriate sales related activities (pipelines, call notes, customer set-up, reporting, budgets, account planning, etc.); and key interface with management information systems (MIS) in determining and prioritizing improvements to CRM.
• Establishing, monitor, and reporting sales metrics, goals, key performance indicators (KPIs).
• Report sales program and personnel performance by business vertical, region and line of business (LOB) to monitor progress in attaining goals.
• Create, oversee, and administer sales personnel performance management process with formal personnel recommendations to Sales management.
• Develop, maintain, and oversee planned and implemented sales personnel Performance Improvement Plans (PIP).
• Develop and maintain Sales personnel interview and hiring protocols.
• Lead Sales Training initiatives, including training requirements, tracking, program development, implementation, selection or generation of materials, budgets, and other administrative tasks and responsibilities.
• Work with the corporate marketing and sales organization in developing sales support material, technical presentations, etc.
• Responsible to develop, implement, and oversee the protocol associated with periodic sales personnel territory reviews and formal periodic performance evaluation processes (forms, format and content).
• Recommend and support sales-related initiatives and special programs.
• May have direct supervisory responsibility for of sales administration, CRM, and/or sales training personnel.
• Perform other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.

Qualifications

• Bachelor's degree preferred
• 5+ years of experience in a similar position
• Strong leadership ability
• Strong presentation skills
• Extremely organized and attention to detail
• Ability to translate financial and statistical data into understandable terms for line managers
• Ability to organize action items into ongoing and sustainable programs
• Ability to understand an issue and address/resolve strategically
• High degree of integrity
• Ability to influence across multiple organizations
• Technical competencies in Sales Best Practice, CRM systems, Sales Incentive Design
• 5+ years in a leadership role associated with Sales Operations management and/or Sales administrative support
• PREFERRED: 7-10 years Experience in the environmental or related industry