Director of Sales & Marketing

About the role

Join Southern Pharmacy Services, a member of the Guardian family of pharmacies, in Kernersville, North Carolina. This role supports territory throughout Western North Carolina and requires the employee to be based in North Carolina.

Responsibilities

• Develop and execute annual sales plan as outlined in the business plan
• Nurture and develop existing relationships and new business as the preferred provider of pharmacy services to nursing home communities, assisted living facilities, and other long-term care facilities
• Ensure maximum customer adoption rates in all facilities serviced
• Market local business as a preferred provider to facility residents and families at monthly family nights
• Maintain client contracts and relationships through “expert” advisor status, problem-solving
• Act as liaison with operations to maintain high service level to the client, following all service-related issues through to resolution
• Provide consulting services to client facilities to assist in compliance
• Provide in-service training to client staff and pharmacy staff as needed
• Design collateral for targeting client group
• Membership and participation visibility with national level industry associations
• Managing contracts and ensuring that pharmacy solutions are effectively positioned to result in increased revenue
• Ensure active participation on the pharmacy QA committee responsible for collecting and reposting customer feedback from customer visits
• Act as / delegate e-MAR interface support and liaison between customer and pharmacy to maintain high level of service to the client, providing feedback to the pharmacy team and ensure that service-related issues are followed through to resolution
• Provide pharmacy updates and newsworthy stories that align with company values and Goals
• May supervise Account Managers, including oversight of scheduling, training and performance management to include annual reviews

Requirements

• 3+ years’ new sales or account management experience in Long Term Care (LTC), Assisted Living, Skilled Nursing, or Geriatric Facility, Pharmaceutical/Pharmacy preferred but not required
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Qualifications

• Bachelor’s degree preferred
• Valid driver’s license and clean driving record