Director of Sales, Hotel Services - Hyatt Regency New Orleans, LA

Key Job Responsibilities

• Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
• Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
• Aid in creating high-end, large event, advanced technology solutions for Encore's existing and potential customers.
• Aid in preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.

Sales Accountability

• Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
• Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.

People Development

• Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization’s goals and objectives.
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Motivate and energize team members to make proactive decisions in all communications with customers.
• Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.
• Serve as the resident expert on the team, providing guidance and support to other team members for large events.
• Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.

Job Qualifications

• BS/BA or 3+ years of Encore or equivalent experience required.
• Minimum 3+ years of sales experience required.
• Prior sales experience in audiovisual, technology or hospitality experience preferred.
• Knowledge of sales process required in addition to the ability to read and decipher financial reports and records.
• Minimum of 1 year of supervision or leadership experience required.
• Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge.
• Superior communication and presentation skills.

Competencies (by Core Values)

• Deliver World Class Service - Hospitality, Ownership
• Do The Right Thing - Manages Ambiguity
• Drive Results - Directs Work, Achieves Goals
• See The Big Picture - Financial Acumen
• Value People - Builds Effective Teams

Physical Requirements

• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0 hours per day
• Grasping: 0 hours per day
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
• Hearing: Continuously
• Pushing/Pulling: 0 - 15 lbs*: Occasionally, 16 - 50 lbs*: Occasionally, 51 - 100 lbs: Never, Over 100 lbs: Never

Work Environment

• Hotel
• Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• Moderate exposure to noise levels.
• Exposure to heights via lifts and ladders.
• Exposure to high-end audio visual equipment and electrical components.
• Adherence to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Salary Pay Range

$81,600.00 - $85,000.00