Director of Rooms

About the Company

White Barn Inn, Auberge Collection is a beloved local landmark for over 150 years, synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Located just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways, offering supreme levels of quality, luxury, and gracious service. The hotel features four waterfront cottages and a one-of-a-kind houseboat with coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, award-winning spa, two restaurants, and access to fine shopping, art galleries, and local experiences such as bike riding, apple orchards, and traditional Maine lobster bakes.

The White Barn Restaurant, a Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine, while Little Barn highlights local Maine farmstead and fisheries in flavorful, approachable dishes. In summer 2020, the property underwent a redesign led by Jenny Wolf Interiors, refreshing guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

About the Role

The Director of Rooms is a passionate hospitality leader responsible for overseeing all front-of-house and guest-facing operations while shaping the overall guest journey across the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Spa. This role ensures intuitive, personalized, and seamless service at every touchpoint, fostering a culture of excellence, warmth, authenticity, and strong operational leadership.

Responsibilities

• Lead and manage all Rooms Division operations, ensuring seamless, anticipatory service and exceptional guest experiences at every touchpoint.
• Oversee Front Office, Housekeeping, Guest Services, Concierge, and Spa operations, maintaining the highest standards of presentation, cleanliness, and service delivery.
• Inspire, develop, and mentor department leaders and team members, fostering a culture rooted in care, collaboration, accountability, and performance.
• Champion Auberge’s service philosophy by creating meaningful, personalized guest experiences that reflect the local culture and spirit of the property.
• Monitor and analyze guest feedback and operational performance, implementing improvements to continuously elevate the guest experience.
• Partner cross-functionally with Food & Beverage, Sales, and Marketing to ensure cohesive, memorable stays.
• Oversee staffing, scheduling, and performance management for all Rooms Division colleagues.
• Manage financial performance, including budgeting, forecasting, labor costs, and operational efficiency.
• Ensure compliance with all health, safety, cleanliness, and brand standards.
• Drive initiatives that improve service delivery, operational efficiency, and overall guest satisfaction.

Requirements

• 7+ years of progressive experience in hotel operations, with a strong focus on Rooms Division (Front Office and Housekeeping), including 2–3 years in a senior leadership role.
• Luxury or upscale hospitality experience strongly preferred.
• Proven track record of delivering exceptional guest service, with a deep understanding of guest satisfaction metrics and continuous improvement strategies.
• Strong leadership skills with the ability to inspire, develop, and lead high-performing, diverse teams.
• Demonstrated experience in staff training, performance management, and fostering a positive, collaborative work environment.
• Solid business acumen, including experience managing budgets, labor costs, and driving operational and financial performance.
• Analytical and strategic thinker with the ability to interpret data, identify trends, and implement solutions that enhance efficiency and guest satisfaction.
• Excellent communication and interpersonal skills, with a warm, engaging, and professional leadership style.
• Experience with property management systems (PMS) and hotel operations technology.
• Bachelor’s degree in Hospitality Management or related field preferred.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.