Director of Rooms

About the Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

Responsibilities

• Lead the overall performance of the rooms division across Front Office, Housekeeping, Concierge, Bell & Door, and Guest Services.
• Set a clear operational direction for the division and translate brand vision into daily standards, behaviors, and outcomes.
• Own the guest experience end-to-end, ensuring every interaction reflects the character and quality of The LINE from arrival through departure.
• Inspire, develop, and hold department heads accountable for service delivery, team culture, and performance results.
• Drive divisional profitability in partnership with the General Manager, with direct oversight of departmental budgets, labor, and P&Ls.
• Make sound, timely decisions that protect and improve business performance, including scheduling, cost control, forecasting, and month-end review.
• Ensure all teams execute service in accordance with established SOPs while responding quickly and effectively to service challenges in real time.
• Lead daily walkthroughs and room inspections to ensure