Director of Revenue Cycle & Business Operations

About the Role

The Director of Revenue Cycle & Business Operations is a hands-on leadership role responsible for strengthening the organization's healthcare billing and collections function while building reliable operational systems for continued growth. This position leads day-to-day revenue cycle performance, improves accounts receivable and cash flow, develops actionable reporting, and guides billing-system implementation and optimization. As the organization grows, this leader may also support selected organizational-development initiatives in partnership with Human Resources and executive leadership.

Success requires a practical operator who can analyze performance, solve workflow problems, establish accountability, and move comfortably between detailed billing work and broader business improvement.

Responsibilities

• Lead day-to-day revenue cycle performance, including billing and collections.
• Improve accounts receivable and cash flow processes.
• Develop actionable reporting and KPI dashboards.
• Guide implementation and optimization of billing systems.
• Analyze accounts receivable and resolve billing issues.
• Support organizational-development initiatives as the organization grows.

Requirements

• One to three years of progressive experience in healthcare billing, collections, revenue cycle, reimbursement, or a closely related healthcare operations function.
• Demonstrated ability to analyze accounts receivable, resolve billing issues, and improve follow-up processes.
• Experience using healthcare billing, practice-management, electronic health record, or related financial systems.
• Strong spreadsheet, reporting, and data-analysis skills, with the ability to explain findings clearly to leaders and non-financial partners.
• Strong project ownership, organization, communication, judgment, and follow-through.
• Ability to handle confidential financial, employee, and business information appropriately.

Preferred Qualifications

• Experience in home care, home health, disability services, HCBS, or another multi-payer healthcare environment.
• Experience with denial management, payer follow-up, software implementation, KPI dashboard development, or process improvement.
• Prior team leadership, project leadership, or responsibility for holding others accountable to deadlines and performance standards.
• Bachelor's degree in business, healthcare administration, finance, accounting, or a related field; equivalent relevant experience will be considered.