Director of Restaurant and Bars

About Us

JW Marriott Anaheim Resort combines luxury hospitality with purpose and possibility. Located near Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the chance to create meaningful guest experiences at one of Southern California's premier destinations. We pride ourselves on delivering service that is both elevated and genuine, supported by free parking, complimentary hot buffet meals during breaks, and multiple public transit options nearby.

Overview

Tocca Ferro: An Italian chophouse symbolizing good fortune, Tocca Ferro offers hand-cut steaks, pasta dishes, seafood, and an extensive beverage program. Parkestry Rooftop & Lounge features gourmet house-made specialties and unobstructed views of the sunset.

Essential Duties and Responsibilities

• Direct the day-to-day operations of the restaurant and room service for breakfast, lunch, and dinner.
• Manage the bar operations.
• Manage human resources in various outlets to attract, retain, and motivate associates; interview, hire, schedule, train, develop, empower, coach, counsel, conduct performance and salary reviews, resolve problems, provide open communications, and recommend discipline and termination, as appropriate.
• Implement company programs and manage the operations of the restaurant, room service, and any other food and beverage outlets to ensure compliance with LSOPs and SOPs, safety regulations, and federal, state, and local regulations.
• Forecast, implement, monitor, control, and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend, and implement promotions, displays, buffet presentations, and ideas to capture more in-house guests and a larger share of the local market.
• Maintain and sanitize the various outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Thorough knowledge of restaurant/hotel practices and procedures.
• Supervision, management, and communication skills.
• Ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and ensure goal accomplishment.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Effective verbal and written communication skills.
• Able to adapt communication style to suit different audiences.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick, and Holiday programs.
• Pet insurance through the ASPCA.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.
• Supplemental, Spousal, and Child Life insurance.
• Short and Long-Term Disability plans.

Company Commitment

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you!

Equal Opportunity Employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.