Director of Resident Programs

About the Role

We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART: Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role, you will plan and lead daily programs and special events that enhance the lifestyle for residents and highlight the positive aspects of life at a Senior Lifestyle Community.

This position requires an individual who:

• Exhibits creativity, innovation, and is willing to try new things
• Is a source of positive energy and inspiration to residents, families, and team members
• Is capable of leading daily community programs independently with confidence
• Can pivot in the event of a no-show, cancellation, or other unanticipated interruption
• Can create and nurture community partnerships to enhance life for residents

This position reports to the Executive Director and may supervise other staff positions.

Responsibilities

• Foster a fun work environment centered around celebrating the lives of our residents
• Plan and lead daily programs within the community
• Develop opportunities for team members from other departments to create and lead programs
• Plan and execute special events for residents in collaboration with the sales and marketing departments
• Recognize and honor the individuality, diversity, and spirituality of all residents when planning programs, events, and holiday celebrations
• Develop rapport with residents to encourage participation in community programs and events
• Acknowledge, understand, and promote the SLC wellness model by offering opportunities for residents to experience programming in 7 areas of wellness (physical, social, emotional, spiritual, intellectual, vocational, & environmental)
• Develop and distribute a monthly calendar of events and newsletter that meets SLC program and brand standards by the first of each month
• Organize and lead trips outside the community to enhance opportunities for residents to remain connected to the greater community
• Develop partnerships inside and outside the community to enhance program and event offerings
• Promote the lifestyle at the community through an active social media presence and positive partnership with the sales and marketing departments
• Oversee the resident ambassador program
• Support and participate in setting up seasonal/holiday décor of the community
• Keep program flyers, bulletin boards, and digital signs up to date and meeting SLC and brand standards
• Perform work tasks in a way that preserves each resident’s dignity, privacy, and confidentiality
• Hire, train, develop, and mentor department employees in accordance with Senior Lifestyle Corporation Human Resources guidelines
• Secure and maintain all department equipment and supplies
• Manage the department budget and expenses
• Document and maintain all records required to effectively manage the department

Requirements

• A Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Entry-level (0-3+ years) experience
• Must have experience leading small or large group events
• Acceptable fluency in English to perform job duties and communicate effectively
• Competency with computer applications including Microsoft Suite, Outlook Email, online learning portals, and social media
• Ability and license to drive an automobile

Preferred Qualifications

• Event planning experience
• Experience leading small and large group programs
• Experience coordinating community partnerships
• Specialty skills such as fitness certification, musical ability, or artistic skills

Skills

• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers
• Willingness to try something new
• Enthusiastic, positive demeanor that encourages engagement with programs

Benefits

• Comprehensive benefits plan including health, dental, vision, and retirement benefits
• Short-term disability, long-term disability, and paid time off
• Access to DailyPay, an application that allows you to access earned but unpaid wages before payday