Director of RCM Account Management

About the role

We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients.

Responsibilities

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
• Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
• Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
• Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
• Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
• Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
• Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
• Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
• Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
• Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
• Ensure compliance with all applicable government regulations and industry standards.

Qualifications & Skills

• Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
• 8+ years of progressive experience in revenue cycle management or healthcare operations.
• 5+ years in a leadership role, managing client-facing account management teams.
• Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
• Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight.
• Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
• Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude.
• Specialty RCM knowledge in podiatry a plus.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Exceptional communication, relationship management, and organizational skills with a client first mindset.
• Adaptable to change and willing to learn different processes.

Pay

The salary range for this position is $90,000—$120,000 USD, based on a variety of factors including skills, experience, qualifications, location, and applicable employment laws. The expected salary range may vary accordingly.