Director of Quality Systems

Quality Assurance and Compliance

Manage quality assurance operations relative to all manufacturing departments & sites. Ensures Quality Goals are maintained, and the team progress on achieving their Quality KPI’s is evident. Keep Senior Management aware of any significant quality trends or concerns. Oversee 3rd party registrar audits for all manufacturing sites. Ensure audit findings are responded to promptly & corrective action is effective. Train responsible employees for corrective action techniques, root cause processes, etc. Oversee internal audits & audit schedule for all SDM sites verifying the Quality Management System (QMS) is first and foremost followed. Enforce company quality standards with special regard to: customer requirements, customer satisfaction; product accuracy and appearance; and on time deliveries. Assist manufacturing departments in implementing and maintaining quality systems such as ISO 9001 & AS9100. Audit and recommend course correction for receiving/inspection in relation to the QMS. Maintain MRB and report status to department Company Managers.

Fulfill the role of Management Representative ensuring quality management processes are established, maintained, and reported to top management, promoting customer requirements awareness, and having direct access to resolve quality matters.

Team Leadership and Development

Manage department employees with special regard to fairness, effective use and development, motivation, enforcement of company policies, discipline, attendance, accident or injury prevention, and turnover. Responsible for Corrective Action Monthly Meetings with Dept. Managers to mitigate problems and create a culture of continuous improvement. Project and respond to staffing requirements, with an emphasis on migrating toward an audit approach to inspection focused on inspection during manufacturing by operations.

Customer and Supplier Interaction

Interact with customers during visits (internal or external) to promote SDM devotion to our QMS and meeting/managing their expectations. Work with Purchasing staff to ensure flow down of customer requirements, develop system to rate supplier performance and facilitate corrective action process. Manage supplier approvals and performance tracking.

Performance Monitoring and Reporting

Create reports for company quality measurable(s) and drill down by department and cause to bring about corrective action. Manage company’s test and inspection resources. Control department costs by optimizing productivity, process improvements, and automation. Work with and assist other departments to help achieve company business goals. Participate and influence ASTM standards for additive relating to Quality and Inspection standards.

Basic Qualifications

• Must be Export Control Compliant (ITAR)
• Minimum ten years combined experience in quality control, management, and manufacturing operations
• In depth knowledge of quality control for manufacturing, ISO 9001 & AS9100 quality systems, and statistical process control

Preferred Qualifications

• Experience in scaling quality systems and processes with a minimum of increased staffing
• Superior understanding of SDM products and services and the rapid prototyping industry
• Ability to influence others, specifically as it relates to company management and external efforts to overall quality expectations for Additive Manufacturing at the national level