Director of Quality & Performance

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Pay

$85,000 - $95,000

About the role

Assist in the development and execution of Eckerd Connects’ Perpetual Performance Improvement Process across all direct services programs. Provides direct supervision of the Quality Improvement Specialists supporting and monitoring the delivery of high-quality programs in accordance with contract specifications by reviewing all aspects of program delivery. Review of general program oversight including project management and financial management and reporting functions.

Responsibilities

• Supervise, direct, motivate and evaluate performance of assigned staff.
• Implement staff training and evaluate professional growth plans and development.
• Facilitate monthly all-team meetings and individual one-on-one meetings with each employee weekly.
• Oversight of staff hiring, performance reviews, disciplinary actions up to and including terminations.
• Review reports from the Quality Improvement Specialists for accuracy and validity prior to submission to the VP of Performance and Quality.
• Ensure that every program has a program operations plan, internal audit tool, and scorecard that drives established performance outcomes.
• Ensure that performance against standards is accurately tracked and reported, and negative performance variances are evaluated and corrected.
• Publish an internal Performance and Quality Improvement and Scorecard Analysis report monthly.
• Participate in reviews and analyses as a subject matter expert, serving as a resource to other team members.
• Maintain an accurate account of quality improvement and treatment service activities within the electronic filing repository on SharePoint.
• Represent the Quality Department at meetings, conferences, or initiatives.
• Research and have a working knowledge of the best current state practice, regulatory, and accreditation compliance standards.
• Provide technical assistance and support to prepare for, coordinate, and analyze the results of all external direct service monitoring.
• Assist in the development of a fidelity-maintenance plan and tracking for evidence-based and promising practice interventions.
• Assist the VP of Performance and Quality in evaluating the effectiveness of all Eckerd Connects’ Direct Services Operations.
• Performance analytics and trend identification, including analyzing performance data, identifying emerging risks or trends, and making recommendations to improve program outcomes and contract performance.
• Corrective action oversight, including monitoring implementation of corrective action plans, evaluating effectiveness of improvement efforts, and elevating unresolved concerns as appropriate.
• Ensure fidelity to evidence-based and promising practices, develop and implement successful corrective action plans, and collaborate with program developers to ensure successful and appropriate delivery of curricula for all contracts.
• Assist with scorecards and ensure effective communication of strengths and weaknesses to the VP of Performance and Quality and program administration.
• Build program quality by visiting program sites, providing constructive feedback directly as well as through written reports, and championing program improvement initiatives to upper management at both the site and corporate support level.
• Assist Spoke leadership with special projects including procurements.

Requirements

• Bachelor’s Degree from an accredited College or University in social work, counseling, sociology, education, public administration, or a related field.
• Minimum of five years of professional experience working with at-risk youth.
• Licensure as a LMHC, LCSW, or LMFT preferred.
• At least five years of direct supervisory experience and certification in Evidence-Based Practices preferred.
• Analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Leadership by example; management for results; collaborative skills; ability to serve as a change agent; ability to develop and coach staff; team-building skills.
• Ability to make high-quality, timely decisions; business planning skills; professional expertise; organizational skills; strong written and verbal communication/presentation skills.
• Ability to motivate staff to achieve superior outcomes.
• Must interface effectively at all organization levels internally and externally, self-directed, commitment to professional standards and personal development.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
• Must be able to meet requirements for Eckerd Connects Auto Insurance and be able to drive for business purposes.