Director of Performance and Quality Improvement

Job Opportunity: Director of Performance and Quality Improvement Location: Litchfield, Connecticut Schedule: 35 hours Mon-Fri 8:30am-4:30pm Salary Range: $120k-$135k The Opportunity: This is an opportunity to strengthen the quality, effectiveness, and accountability of CJR's programs through hands-on leadership in performance and quality improvement. Reporting directly to the Chief Compliance and Quality Officer (CCQO), the Director of Performance and Quality Improvement (PQI) will translate organizational quality and compliance priorities into coordinated initiatives that improve services and outcomes for children, youth, and families. The successful candidate will oversee the day-to-day implementation of quality assurance and risk management initiatives, evaluate program effectiveness, and coordinate activities necessary to maintain CJR's licenses and accreditation. Working with the CCQO and Senior Leadership, the Director will use program and outcome data to guide improvements and support clinical and therapeutic fidelity across CJR programming. Through strong relationships, clear communication, and consistent follow-through, this leader will help embed continuous quality improvement into daily practice while preserving the values and culture that define CJR.The Candidate: CJR seeks a collaborative, principled, and results-oriented leader who combines sound clinical knowledge with the ability to turn findings into practical improvements. The ideal candidate will understand that quality assurance is not simply a matter of meeting requirements, but a means of strengthening services, supporting staff, and improving outcomes for children, youth, and families. This individual will bring credibility, strong communication skills, and a relationship-centered approach to leadership. They will collaborate effectively with other Senior Leaders, program teams, and PQI staff to resolve problems, coordinate and project manage initiatives and sustain progress. Above all, the successful candidate will model ethical behavior, respect for all cultural identities, and a commitment to CJR's mission. Leadership and Departmental Responsibilities:Serve as an operational partner to the CCQO, coordinating implementation of CJR's performance and quality improvement prioritiesSupervise PQI department staff, providing direction and support to coordinate departmental responsibilities and advance quality improvement initiativesServe as a member of Senior Leadership to strengthen communication and coordination across programs and participate in strategic planningProvide the CCQO and Senior Leadership with regular updates on program effectiveness, improvement initiatives, progress, and areas of concernPerform other related duties as assigned by the CCQOOrganizational Excellence and Continuous Improvement:Develop comprehensive quality assurance and improvement plans in alignment with priorities established by the CCQOCommunicate improvement plans and work with program leaders to implement initiatives that address identified concernsMonitor progress, evaluate results, and coordinate adjustments to support sustained improvementEnsure clinical and therapeutic fidelity across CJR programming, working with program leadership to address areas requiring improvementCompliance, Accreditation and Accountability:Coordinate all Council on Accreditation (COA) requirements under the executive leadership of the CCQO and support ongoing accreditation complianceCoordinate activities necessary to maintain the organization's licenses and conduct audits for compliance with licensure requirementsImplement and monitor risk management initiatives, communicating findings and concerns to the CCQOServe as a member of CJR’s Safety Committee to ensure compliance with program, organization, and stakeholder regulations and expectationsContribute to the RFP process for new programs by completing relevant answers, constructing a compliant response, and editing the final productQuality Improvement, Data Strategy, and Program Evaluation:Collect, maintain, analyze, and report program and outcome data to evaluate service effectiveness and identify opportunities for improvementShare findings and conclusions with the CCQO and Senior Leadership to support data-informed decisions and implement program improvement plans as neededElectronic Clinical Record (ECR) and Systems Coordination:Oversee the ongoing implementation, utilization, training, and coordination of CJR's Electronic Clinical Record (ECR) under the direction of the CCQOLead continuous improvement efforts related to ECR use, maintaining communication with all involved parties and identifying resources needed for successful implementationInvestigate and advocate for appropriate add-ons or changes to the ECR platform to maximize organizational benefits from the systemsRelationship Building and Organizational Culture:Foster teamwork and build collaborative relationships to establish goals, resolve problems, and make decisions that enhance program effectivenessModel ethical behavior and business practices, and promote conduct consistent with CJR's standards and organizational valuesAnticipate, understand, and respond to the needs of internal and external clients to meet or exceed expectations within program parametersCommunicate, cooperate, and serve people of all cultural identities with respect, professionalism, integrity, and fairness, recognizing the individuality of each personPositively influence others to achieve results that are in the best interest of the programs and the people CJR servesQualifications/Experience: Master’s degree in human services and State of Connecticut licensure or license eligibleMinimum of five years of professional experience working with children, youth, and families in a management capacityExperience with quality improvement initiatives, licensing, and/or accreditation processes Sound knowledge of trauma and evidence-based therapiesExperience writing and implementing policy and proceduresAdvanced proficiency in Microsoft 365 applications, including Excel, Word, Outlook, PowerPoint, Teams, and shared spreadsheetsExcellent written and verbal communication skillsExcellent organizational skillsDemonstrated personal effectiveness, professional credibility, and strong collaboration and leadership skills Compensation & Benefits:Salary range of $120,000-$135,000Offered salary will be based on the candidate’s relevant experience, skills, education, training, credentials, the requirements of the role, and internal equity.Free daily nutritious mealsLow-cost Medical, Dental and Vision Insurance Plan OptionsMedical, Dental & Vision Insurance offered after 30 days of employmentCompany Paid Life and Long-Term Disability InsuranceGenerous Paid Vacation Package (unused time eligible for carry over)Paid Holiday Time (separate from vacation time)Floating Holidays (separate from paid vacation time and holiday time off)Annual Monetary IncentivesTuition Assistance401(k) Retirement Savings Plan with Company MatchCompany Celebrations & Employee Recognition ProgramEmployee Discounts (Cell Phone, Computer)Employee Assistance Program (EAP)Qualified Public Service Loan Forgiveness (PSLF) Employer Federal Student Aid10%-20% tuition discount at many local educational institutions, including those listed by the CT Nonprofit Alliance Equal-Opportunity Employer: CJR is an equal opportunity employer committed to diversity, equity, and inclusion. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.