Senior Director of Quality & Performance

About the role

We seek employees who are passionate about serving and making a difference in the lives of others. This position involves developing and executing a Perpetual Performance Improvement Process across all direct services programs, providing direct supervision, and ensuring fidelity to evidence-based and promising practice interventions.

Responsibilities

• Supervise, direct, motivate and evaluate performance of assigned staff.
• Implement staff training and evaluate professional growth plans and development.
• Facilitate monthly all team meetings and individual one-on-one meetings with each employee weekly.
• Oversight of staff hiring, performance reviews, disciplinary actions up to and including terminations.
• Review reports from the Quality Improvement Specialists for accuracy and validity prior to submission to the VP of Performance and Quality.
• Ensure that every program has a program operations plan, internal audit tool, and scorecard that drives established performance outcomes.
• Avoid negative performance variances by evaluating and correcting them.
• Publish an internal Performance and Quality Improvement and Scorecard Analysis report monthly.
• Participate in reviews and analyses as a subject matter expert, serving as a resource to other team members.
• Maintain an accurate account of quality improvement and treatments service activities within the electronic filing repository on SharePoint.
• Represent the Quality Department at meetings, conferences, or initiatives.
• Research and have a working knowledge of the best current state practice, regulatory, and accreditation compliance standards.
• Provide technical assistance and support to prepare for, coordinate, and analyze the results of all external direct service monitoring.
• Assist with the development of a fidelity-maintenance plan and tracking for evidence-based and promising practice interventions.
• Assist the VP of Performance and Quality in evaluating the effectiveness of all Eckerd Connects' Direct Services Operations.
• Perform performance analytics and trend identification, including analyzing performance data, identifying emerging risks or trends, and making recommendations to improve program outcomes and contract performance.
• Corrective action oversight, including monitoring implementation of corrective action plans, evaluating effectiveness of improvement efforts, and elevating unresolved concerns as appropriate.
• Build program quality by visiting program sites, providing constructive feedback directly as well as through written reports, and championing program improvement initiatives to upper management at both the site and corporate support level.
• Assists Spoke leadership with special projects including procurements.

Qualifications

• Bachelor’s Degree, from an accredited College or University, in social work, counseling, sociology, education, public administration or a related field; and possess a minimum of five years of professional experience working with at-risk youth.
• Licensure as a LMHC, LCSW or LMFT preferred.
• Prefer at least five years of direct supervisory experience and certification in Evidence Based Practices.
• Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Leadership by example; management for results; collaborative skills; ability to serve as change agent; ability to develop and coach staff; team building skills; ability to make high quality, timely decisions; business planning skills; professional expertise; organizational skills; strong written and verbal communication/presentation skills; Ability to motivate staff to achieve superior outcomes;
• Must interface effectively at all organization levels internally and externally, self-directed, commitment to professional standards and personal development.

Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retailer savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible
• Employer PTO Exchange

Pay

$85,000 - $95,000

Schedule

Not specified