Director of Quality (DD0500015-102026)

The Missouri Department of Mental Health (DMH), Division of Developmental Disabilities (DDD) seeks a Quality Improvement Manager, functioning as the Director of Quality within the DDD within the Strategy and Performance Section. While it is preferable that the position is located in Jefferson City, consideration is open statewide to ensure the best candidate for the position is selected. There is an expectation of frequent and regular travel to Jefferson City for any candidate located outside of the area. There is a preference for internal candidates. This position is within DDD and reports to the Deputy Division Director of Strategy and Performance. The base salary offered for this position is up to $104,079.60 annually, commensurate with education and experience. If the selected candidate is eligible for a pay differential, such as retention pay, the total salary may exceed what is listed in this posting. Responsibilities This is a high-level position that will function as a Director of Quality, coordinating all functions related to Quality Program, Quality Enhancement Registered Nurse and Incident Management positions. Responsibilities include: Supervise the Quality Enhancement Unit. Ensure efficient workflows, provide for staff development and effective team building.Identify quality risks and facilitate action planning for mitigation.Coordinate with Federal Programs Unit on Medicaid Waiver renewals, amendments and quality performance indicators.Work with DDD program leads to align program policies and implementation with quality enhancement initiatives.Serve as DDD lead on new quality initiatives, as appropriate, provide timely data, facilitate communication and decision-making with DDD leadership.Promote the Department and Division mission, vision, and values in all aspects of operations and service delivery.Provide exemplary leadership to DDD employees through promoting a positive work culture, effective communication, and developing employees by setting a positive example, coaching, modeling, and creating opportunities for professional growth and development.Collaborate with Regional and State Operated Program Directors to support Quality teams and identify areas of enhancement and consistency.Oversee the implementation of the DDD’s Regional Quality of Services Review Process, Individual Rights and Due Process Consultation Process, Quality Enhancement Process, Nursing Oversight, HCBS quality reporting and Incident Management processes to ensure consistent application.Oversee the implementation of process enhancements.Facilitate the development of resources for the unit and various stakeholders.Conduct ongoing analysis of quality processes and data to stay abreast of the emerging issues and trends statewide and communicate those to DDD leadership.Build and maintain systems to measure performance utilizing data and respond to results using continuous quality improvement.Build and maintain effective relationships and partnerships with stakeholders, other state departments and divisions, and other related entities.Communicate effectively with employees at all levels in DDD and providers.Collaborate with subject matter experts to promote best practices and opportunities for continuous improvement relevant to process operations.Assess and participate in problem-solving around issues as they arise.Travel to Regional Offices to meet directly with staff and receive feedback. Required Skills The position requires excellent verbal and written communication skills; the ability to manage, organize and collaborate across multiple projects; ability to work closely with others; ability to problem solve complex issues; ability to interpret and apply regulations, agency policies, and procedures related to fiscal management and accounting procedures; ability to prepare, review and analyze financial documents with accuracy and attention to details; ability to present information in a clear and concise manner; ability to evaluate federal and state initiatives to determine overall impact on fiscal activities and determine effective course of action; ability to adapt to changing regulations and situations; skill in drafting proposed fiscal policies and practices, and identifying potential impact; skill in providing clarification of technical financial issues in an understandable manner; knowledge of managerial techniques, principles and practices; and well-developed analytical skills. Required Qualifications Bachelor’s Degree and 5-7 years of relevant experience and/or appropriate certification. (Substitutions may be allowed.) Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. hrmail@dmh.mo.gov