Director of Quality

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees.

About the role

As Director of Quality, you will lead regulatory compliance, quality improvement, and performance monitoring across the organization, ensuring alignment with patient safety standards, accreditation requirements, and financial incentives. Collaborating with leadership and payor contract teams, you will integrate strategic quality initiatives that drive excellence in care and regulatory adherence. Your responsibilities include overseeing FPPE and OPPE processes, leading audits, and ensuring compliance with CMS, Joint Commission, and other regulatory bodies while representing quality functions in key committees. You will also manage the Quality department's daily operations, including staff supervision, budget oversight, and strategic planning, fostering a high-performing, compliance-driven environment. With strong analytical skills and a commitment to process improvement, you will interpret data, refine quality initiatives, and uphold the highest standards of patient care, staying ahead of evolving regulatory requirements to ensure continuous excellence.

About the Quality Department

In the Quality Department at CRMC, we are committed to improving patient outcomes, enhancing healthcare experiences, and ensuring that every aspect of care meets the highest standards. Our team works across all service lines, bringing together data analysis, clinical expertise, infection prevention, and process improvement to create a culture of safety, efficiency, and continuous learning. Whether reviewing surgical outcomes, managing compliance, or implementing new quality initiatives, we play a vital role in making sure that patients receive the best care possible, and staff have the support and tools they need to succeed. Our team embraces the Just Culture philosophy, fostering an environment where learning, accountability, and innovation drive progress.

Responsibilities

• Lead regulatory compliance, quality improvement, and performance monitoring across the organization
• Ensure alignment with patient safety standards, accreditation requirements, and financial incentives
• Collaborate with leadership and payor contract teams to integrate strategic quality initiatives
• Oversee FPPE and OPPE processes
• Lead audits and ensure compliance with CMS, Joint Commission, and other regulatory bodies
• Represent quality functions in key committees
• Manage the Quality department's daily operations, including staff supervision and budget oversight
• Interpret data and refine quality initiatives to uphold high standards of patient care
• Stay ahead of evolving regulatory requirements

Qualifications

Education and Experience Required

• A minimum of 3 years of leadership experience in healthcare quality
• Current licensure in field of healthcare degree if applicable
• Graduate of a nationally or regionally accredited bachelor's program in a healthcare field

Preferred

• Bachelor's degree in nursing
• Master's degree in nursing
• 3 years of management principles, patient safety, risk management, physician credentialing, and Joint Commission elements of performance experience

Skills

• Strong leadership skills
• Experience in regulatory compliance
• Effective communication skills
• Problem-solving aptitude
• Skilled in data analytics and reporting
• Adaptable to changing environments
• Confidentiality and discretion

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings accounts
• Life insurance
• Employer contributions to a 401(k) retirement plan
• Paid time off
• Participation in 401(k) and 457(b) plans
• Educational assistance and reimbursement
• Employee assistance program
• Work-life balance support
• Gym membership and other discounts
• Employee recognition programs