Director of Quality

Responsibilities

• Strategic Quality Systems & Standards
• Develop, implement, and maintain a comprehensive Quality Management System (QMS) to track, report, and resolve quality issues across all product lines (carpets, rugs, and hard surfaces).
• Oversee internal and external audits to ensure strict adherence to industry regulations, ISO 9001 standards, and accrediting agency requirements.
• Drive risk avoidance through rigorous and thorough vetting of product quality, performance, and adherence to industry and global standards.
• Global Supplier Management & Partnering
• Establish and maintain strategic relationships with vendors and manufacturers; monitor supplier performance and evaluate auditing processes to ensure global supply chain adherence.
• Develop and maintain data-driven supplier scorecards to measure and improve quality performance.
• Lead the vetting process for global product suppliers to ensure clearly defined fitness-for-use criteria.
• Technical Integrity & Continuous Improvement
• Direct testing procedures and routine inspections to assess raw materials and finished products, ensuring durability, aesthetic, and functional specifications are met.
• Lead root-cause analyses and develop Corrective and Preventive Actions (CAPA) plans using Six Sigma or Lean methodologies to eliminate defects and improve efficiency.
• Analyze and report on quality metrics, trends, and performance to executive leadership and regulatory agencies as required.
• Operational Oversight & Fiscal Responsibility
• Provide complete oversight and management of all downgraded inventory.
• Manage supplier chargebacks, ensuring financial accountability for quality failures.
• Lead the vetting process for global product suppliers to ensure clearly defined fitness-for-use criteria.

Qualifications

• Bachelor’s degree in engineering, Quality Management, or a related industrial/scientific field required; Master’s degree preferred.
• 8 to 10+ years of progressive, hands-on quality control/assurance management experience.
• Strong understanding of machine and hand-woven carpet manufacturing process.
• Strong understanding of all hard surface manufacturing.
• Working knowledge of installation procedures.
• Proven expertise in quality control methodologies such as Six Sigma or Lean.
• Deep knowledge of standards such as ISO 9001 and experience with quality management software.
• Strong analytical and problem-solving skills with a track record of successful process improvement initiatives.
• Excellent verbal and written communication skills with the ability to train staff and liaise with external parties.
• Able to work independently and collaboratively as part of a strategic team.